Printing and Post Apprentice

Summary

To work as part of a small team based at the Tendring District Council Print and Postal Hub, Alexandra Road, Clacton on Sea.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday – Thursday 8.30am – 5.00pm (7.5hrs + 1hr unpaid lunch). Friday – 8.30am – 4.30pm (7hrs + 1hr unpaid lunch).

37 hours a week

Start date

Monday 4 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The L2 Apprenticeship role is aimed at those with a keen interest in Customer Service. Candidates should be both enthusiastic and self-motivated, with good communication and organisational skills and be able to work on their own initiative. This role will provide a great opportunity to enhance your customer service skills in a busy working environment.

Our customers are internal customers across the vast range of departments operating within Tendring District Council. Your day-to-day workflow will include administration and practical operating of machines to aid in the production of mail and printed matter used throughout the Council.

Job activities:

To process the Councils incoming post
To operate high volume copiers and all finishing equipment
To operate folding/inserting machine and applicable software to ensure maximum savings to outgoing post
To lift and stack paper
To provide cover for the courier services which collects and delivers letters/boxes/parcels etc. to and from Council Officer, depots, Leisure Centres and such other buildings
Ensure the outgoing post is correctly sorted and that the records are correctly completed on a daily basis
Undertake administration duties including incoming post opening and distribution
Communicate with other departments to fulfil their expectations of what they require from our team
Provide an effective and efficient service to both internal and external customers
Other duties as required

Where you'll work

Print Unit
Alexandra Gardens
Clacton on Sea
Essex
CO15 1TR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TENDRING DISTRICT COUNCIL

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Apprenticeship.

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment. A total of 15 months plus functional skills if required.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade 4)
Maths (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience
Enthusiastic
Self-motivated

Other requirements

Due to the nature of customer contact, highly sensitive information is being dealt with daily. Successful candidates will need to use their discretion at all times and follow Data Protection regulations.

About this company

Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Career progression will be dependent on vacancies coming up within the team or wider organisation. Internal employees can apply for roles as and when they are advertised.

Ask a question

The contact for this apprenticeship is:

Tendring District Council

Andy Hodkinson

ahodkinson@tendringdc.gov.uk

01255 686403

The reference code for this apprenticeship is VAC1000325191.

Apply now

Closes in 11 days (Tuesday 24 June 2025 at 11:59pm)

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