Online Shop Admin Apprentice
ULTIMATE POOL GROUP LIMITED
WICKFORD (SS12 0FD)
Closes in 16 days (Monday 30 June 2025 at 11:59pm)
Posted on 10 June 2025
Contents
Summary
We are seeking a proactive and organised Apprentice to support our daily retail operations. This is a hands-on role that combines logistics, customer service, inventory management, and digital marketing. Ideally comfortable handling both physical and digital tasks, can thrive in a fast-paced environment, and brings creativity to customer engagement.
- Wage
-
£15,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
38 hours a week
- Start date
-
Monday 7 July 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Accurately pack and dispatch customer orders in a timely manner.
Respond to customer inquiries, complaints, and support requests via email, social media, or phone, ensuring high levels of customer satisfaction. - Monitor and manage stock levels, conduct regular stock checks, and assist in inventory restocking or product listings.
- Promote the shop and products via live social media platforms, particularly TikTok, through engaging and on-brand content.
- Assist with basic administrative tasks such as updating product listings, managing order records, and filing returns or claims.
- Collaborate with other team members to ensure smooth daily operations and consistent brand messaging.
Where you'll work
DE BURGH HOUSE
MARKET ROAD
WICKFORD
SS12 0FD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
RM TRAINING (UK) LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Business Administrator Apprenticeship - 15 months.
- This consists of 6 hours a week (off-the-job training).
- A monthly meeting with your skills coach for two hours.
- All training will be completed in your place of work.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9* (C-A*))
- Maths (grade 4-9* (C-A*))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Creative
- Strong organisational skills
- Multitasking abilities
- Excellent verbal communication
- Willingness to learn
Other requirements
Due to the nature of the role - there will be 4-6 events over the year that you will be required to attend for insurance purposes the candidate will need to be 18+. Having your own form of transport would also be greatly desired to allow you an easier way of getting to the events.
About this company
The Ultimate Pool Group organise and promote professional 8-ball pool events featuring the world’s top players. Ultimate Pool represents the fastest growing cue sports organisation in the world and we’re here to help unlock our audience to promote your brand. Ultimate Pool is the official professional body for 8 Ball Pool as recognised by the World Eightball Pool Federation and the English Pool Association. Our weekly television show is broadcast in over 66 countries across the globe and our social media impressions total over 130 million people per month! Our tour events attract 96 professional players, 128 female players and 288 amateur players who are vying to become professionals. We have an app which can be downloaded via Google Play and iOS, which includes exclusive tournaments, magazine shows and a look into what it takes to reach the top of the sport. Several of 8-Ball Pool’s all-time greats compete in Ultimate Pool events, Two-time World Champion and former Mosconi Cup MVP Chris Melling and four-time World Champion and Chinese 8-Ball star Gareth Potts. The professional ranks are a cosmopolitan affair with seven different nationalities featuring in the top 16. As well as looking at improving the status within the top echelons, Ultimate Pool acknowledges that this is a sport waiting to break out and hit the mainstream, with tens of thousands of players in the UK alone playing every week. The Group aims to transform the game from bottom to top, bringing together players under one brand and inspiring more potential cueists to participate. Ultimate Pool. The Big Names. The Big Games
After this apprenticeship
Opportunities for growth within a fast-paced retail/eCommerce business.
Ask a question
The contact for this apprenticeship is:
RM TRAINING (UK) LIMITED
Chris Greenfield
chris@rmtraining.co.uk
01702 782001
The reference code for this apprenticeship is VAC1000325190.
Apply now
Closes in 16 days (Monday 30 June 2025 at 11:59pm)
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