Customer Service Apprenticeship

THEA COX MORTGAGES LTD

BOSTON (PE20 1XT)

Closes on Wednesday 30 July 2025

Posted on 9 June 2025


Summary

We are looking for a motivated, outgoing individual to become part of our team. Full training will be given but having some computer knowledge would be an advantage. This will be a full time role.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.30am - 5.00pm. 30 minutes lunch break.

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Each day there will be a morning meeting to discuss the work for the day, you will be expected to listen and list your job tasks and manage your time effectively to get these jobs finished
  • Your main responsibility will be to input data onto a laptop, to scan personal and confidential information and upload to database and lenders
  • You will need a good telephone manner as you will occasionally be expected to communicate with clients and lenders
  • To book appointments via Outlook and send out confirmation emails to clients detailing our required documents for the appointment

Where you'll work

5 CHURCH MEADOWS
KIRTON
BOSTON
PE20 1XT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BOSTON COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

The Business and Customer Service Apprenticeship will take you one year to complete, and is accomplished in the workplace.

You will be expected to attend Boston College at least once a month where you will receive one-to-one support from your assessor.

Requirements

Essential qualifications

GCSE in:

  • English (grade 3)
  • Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Logical
  • Team working
  • Initiative
  • Willing to learn
  • Enthusiastic
  • Time management
  • Ability to track information
  • Input information on database

About this company

Thea Cox is an experienced Mortgage and Protection Adviser working for over 21 years in the field. She also offers property insurance, life assurance and other financial solutions. Thea employs 3 other members of staff to run the admin department and is looking for a 4th member to join them.

http://www.theacoxmortgages.co.uk (opens in new tab)

After this apprenticeship

Once apprenticeship has completed, opportunity for trainee mortgage adviser and options to complete CeMap exams.

Ask a question

The contact for this apprenticeship is:

BOSTON COLLEGE

Hayley Smith

Apprenticeships@boston.ac.uk

01205313238

The reference code for this apprenticeship is VAC1000325166.

Apply now

Closes on Wednesday 30 July 2025

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