Apprentice Office Administrative Assistant

KELLY MOLYNEUX & CO LIMITED

STOKE ON TRENT (ST6 3JW)

Closes in 11 days (Monday 23 June 2025 at 11:59pm)

Posted on 9 June 2025

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Summary

We are seeking a motivated and reliable Apprentice Office Administrative Assistant to join our team. Key duties include answering and directing phone calls professionally, greeting and assisting visitors, handling mail and deliveries, maintaining accurate records and carrying out other general office duties.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 5.00pm.

35 hours a week

Start date

Monday 7 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer incoming telephone calls in a professional manner and direct calls or take messages as appropriate
  • Greet and assist visitors to the office
  • Carry out general office duties including filing, photocopying, scanning, and data entry
  • Maintain and update records, ensuring accuracy and confidentiality
  • Support colleagues and management with administrative tasks and projects as needed
  • Monitor and order office supplies as required
  • Assist in maintaining a clean and organized office environment
  • Use Microsoft Office applications (Word, Excel, Outlook) to carry out daily tasks
  • Handle incoming and outgoing mail and deliveries

Where you'll work

MITRE HOUSE
PITT STREET WEST
STOKE ON TRENT
ST6 3JW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

20% off the job training

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this company

Kelly Molyneux & Co. Ltd. is an independent firm of chartered certified accountants and business advisers. We offer a comprehensive range of accountancy and business advisory services to private individuals, partnerships and companies in many sectors.

https://www.kellymolyneux.co.uk/ (opens in new tab)

Company benefits

Seasonal bonuses

After this apprenticeship

Could lead to a permanent position for the right person.

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000325164.

Apply now

Closes in 11 days (Monday 23 June 2025 at 11:59pm)

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