IT Technician Apprentice
RAPID IT LTD
BURNLEY (BB12 8DF)
Closes on Thursday 31 July 2025
Posted on 9 June 2025
Contents
Summary
Rapid IT are looking for a motivated, hands-on IT Technician Apprentice to join the growing technical team. You’ll gain real-world experience working with laptops, PCs, and servers in a business that’s all about sustainability, innovation, and giving technology a second life. This is the perfect opportunity for someone with a passion for tech.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday–Friday, 9am–5pm (with early finish every other Friday)
30 minute lunch break.
37 hours 30 minutes a week
- Start date
-
Monday 18 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Working directly with laptops, PCs, and servers
- Learning to assess, grade, and decide whether equipment should be repaired or recycled
- Completing tasks like: - Data destruction - Installing software and drives
- - Manual building of devices - Tracking assets through our ERP system
- Running multiple software tools and ensuring smooth system integrations
- Supporting and improving workflow across the team
- Using KPIs to measure personal and team performance
- Helping meet service level agreements (SLAs) with our customers
- Assisting in other areas of the business when needed
What We’re Looking For
- A genuine interest in IT and technology
- Punctual, self-motivated, and well-presented
- Eager to learn and take ownership of your development
- Good communication and teamwork skills
- Comfortable working with both hardware and software
- Able to follow processes, stay organised, and manage time well
Where you'll work
WYRE STREET
PADIHAM
BURNLEY
BB12 8DF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURNLEY COLLEGE
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- The apprentice will be enrolled on the Level 3 Information Communication Technician apprenticeship
- Day-release training takes place at Burnley College
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
- Team working
Other requirements
• A GCSE in an IT-related subject is helpful but not essential • Must be eligible for a UK apprenticeship programme • A DBS check will be carried out before your start date
About this company
Our Vision: A world where no tech is wasted – and every device creates opportunity. Our Mission: Make tech go further. Cut waste. Create impact. Our Values: Fast. Clear. Customer Focused Be Trusted Create Impact Back the Underdog Always Improve We’re a purpose-driven company that believes in second chances – for tech and for people. As part of our team, you’ll be supported to grow, learn, and thrive.
https://www.rapidit.co.uk/ (opens in new tab)
Company benefits
• Uniform provided • Early finish every other Friday • Full support and training throughout your apprenticeship • Friendly, inclusive team environment • Career Progression Opportunities • Be part of a growing business with big ambitions
After this apprenticeship
The apprentice may secure full-time employment on successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
RAPID IT LTD
Nicole Burgess
nicole@rapidit.co.uk
01282733005
The reference code for this apprenticeship is VAC1000325119.
Apply now
Closes on Thursday 31 July 2025
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.