IT Technician Apprentice

Summary

Rapid IT are looking for a motivated, hands-on IT Technician Apprentice to join the growing technical team. You’ll gain real-world experience working with laptops, PCs, and servers in a business that’s all about sustainability, innovation, and giving technology a second life. This is the perfect opportunity for someone with a passion for tech.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Information communications technician (level 3)

Hours

Monday–Friday, 9am–5pm (with early finish every other Friday) 30 minute lunch break.

37 hours 30 minutes a week

Start date

Monday 18 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working directly with laptops, PCs, and servers
Learning to assess, grade, and decide whether equipment should be repaired or recycled
Completing tasks like: - Data destruction - Installing software and drives
- Manual building of devices - Tracking assets through our ERP system
Running multiple software tools and ensuring smooth system integrations
Supporting and improving workflow across the team
Using KPIs to measure personal and team performance
Helping meet service level agreements (SLAs) with our customers
Assisting in other areas of the business when needed

What We’re Looking For

A genuine interest in IT and technology
Punctual, self-motivated, and well-presented
Eager to learn and take ownership of your development
Good communication and teamwork skills
Comfortable working with both hardware and software
Able to follow processes, stay organised, and manage time well

Where you'll work

WYRE STREET
PADIHAM
BURNLEY
BB12 8DF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURNLEY COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The apprentice will be enrolled on the Level 3 Information Communication Technician apprenticeship
Day-release training takes place at Burnley College

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Team working

Other requirements

• A GCSE in an IT-related subject is helpful but not essential • Must be eligible for a UK apprenticeship programme • A DBS check will be carried out before your start date

About this company

Our Vision: A world where no tech is wasted – and every device creates opportunity. Our Mission: Make tech go further. Cut waste. Create impact. Our Values: Fast. Clear. Customer Focused Be Trusted Create Impact Back the Underdog Always Improve We’re a purpose-driven company that believes in second chances – for tech and for people. As part of our team, you’ll be supported to grow, learn, and thrive.

https://www.rapidit.co.uk/ (opens in new tab)

Company benefits

• Uniform provided • Early finish every other Friday • Full support and training throughout your apprenticeship • Friendly, inclusive team environment • Career Progression Opportunities • Be part of a growing business with big ambitions

After this apprenticeship

The apprentice may secure full-time employment on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

RAPID IT LTD

Nicole Burgess

nicole@rapidit.co.uk

01282733005

The reference code for this apprenticeship is VAC1000325119.

Apply now

Closes on Thursday 31 July 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

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