TRAINING ADMINISTRATOR APPRENTICESHIP

Summary

A fantastic opportunity has become available for our well-established training company. We are looking for a Training Administrator in a multi-functional role. The Training Administrator is responsible for the day to day overseeing of the Learning Centre, providing Business Support, Course Planning, Facilitation, and Training Administration support.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

8:30am – 3pm Monday to Friday

30 hours a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Responsibilities:

Support with managing bookings for the Learning Centre and other training activities.
Assist with the setup of computer-based training sessions and help learners access the resources they need.
Help facilitate and coach trainees under supervision, encouraging engagement with training programmes.
Maintain accurate electronic records of training and personal development.
Help prepare and create reports using information from training activities and records.
Identifying and resolving issues, working towards the improvement of processes and procedures.
Work collaboratively with the wider team.
Process training course paperwork, including sending out joining instructions and supporting materials.
Book rooms for meetings or training sessions and send calendar invitations to attendees.
Assist with general office tasks such as copy typing, minute taking during meetings, and updating documents.
Order and manage office stationery supplies.
Provide general administrative support to the wider team as needed.

Skills & Qualities:

Good communication and interpersonal skills
Strong attention to detail
Basic IT skills (e.g., Microsoft Word, Excel, Outlook) using a bespoke IT system
Willingness to learn and take on new tasks
Able to work well both independently and as part of a team
Organised and reliable

What You'll Gain:

The L3 Business Administrator Apprenticeship qualification
On-the-job training and mentoring from experienced staff
Practical experience in a busy and supportive working environment

Where you'll work

EASINGTON LEA FARM WEST
EASINGTON COLLIERY
PETERLEE
SR8 3UP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Successful candidate will be in the workplace 5 days per week with monthly visits from the College tutor.
No college attendance is required.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative

Other requirements

The location of this apprenticeship is rural so please check your travel arrangements before applying.

About this company

Since 1996 TSI has gradually grown from being a sole trader to a team of 10 members of staff that can teach and test on over 160 different subjects covering forklift truck, cranes, plant machinery, safety services, staff development, small tools and ground care.

http://www.tsitraining.co.uk (opens in new tab)

After this apprenticeship

Upon completion of the apprenticeship there is a possibility of permanent employment.

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Sara Jolly

sara.jolly@eastdurham.ac.uk

01918237656

The reference code for this apprenticeship is VAC1000325076.

Apply now

Closes in 13 days (Wednesday 25 June 2025 at 11:59pm)

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