Customer Service Practitioner Apprentice
PRECISION VEHICLE REPAIRS LTD
Newcastle (ST5 7LB)
Closes in 9 days (Monday 23 June 2025 at 11:59pm)
Posted on 9 June 2025
Contents
Summary
Precision Vehicle Repairs Ltd are looking for a Service Receptionist to join their family. The successful candidate will be learning about a fast paced trade and gaining motor trade knowledge.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, working hours between 09:00 - 18:00.
40 hours a week
- Start date
-
Monday 7 July 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Looking after our customer base and keeping them informed with the progress of their vehicle
- Being a point of contact for customers wanting to book in for diagnostic, servicing, MOT’s or repairs
- Assisting in dealing with phone, email, messenger and walk in enquiries
- Ensuring information is passed over from the customer to the technicians to allow correct diagnosis of their vehicle
- Helping customers with their enquiries and queries in a prompt and correct manner
Where you'll work
Loomer Road Industrial Estate
Loomer Road
Newcastle
ST5 7LB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NEWCASTLE AND STAFFORD COLLEGES GROUP
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Practitioner Level 2 Apprenticeship Standard
- 20% Off The Job Training
https://www.instituteforapprenticeships.org/apprenticeships/st0072-v1-1
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 and Above)
- Maths (grade 4 and Above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
About this company
Specialists in Electric & Hybrid. Our team has a combined 20 years combined experience in all types of cars and vans, including all the latest models.
After this apprenticeship
- Could lead to a full time position with the employer
Ask a question
The contact for this apprenticeship is:
NEWCASTLE AND STAFFORD COLLEGES GROUP
The Apprenticeship Hub
apprenticeships@nscg.ac.uk
01782254287
The reference code for this apprenticeship is VAC1000325056.
Apply now
Closes in 9 days (Monday 23 June 2025 at 11:59pm)
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