Apprentice Customer Service Advisor

Summary

Provide high quality customer service by handling enquiries, resolving issues, and ensuring a positive customer experience across communication channels such as phone and email. This role also supports a wide range of administrative functions, contributing to the smooth operation of the business.

Wage

£16,575 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday (no weekends) 9am to 5pm

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Accurately provide information regarding the organisation’s products, services, and procedures
Respond to customer enquiries in a professional, courteous, and timely manner via phone, email, or other communication channels
Resolve customer issues effectively or escalate them to the appropriate department as needed
Maintain accurate and up-to-date records of customer interactions using internal administrative systems
Conduct follow-up communications to ensure customer needs are fully addressed
Assist the customer service team with a range of administrative and clerical tasks to support efficient operations
Learn and apply customer service standards, business processes, and administrative procedures
Participate in training and complete all required coursework as part of the Business Administration apprenticeship programme

Where you'll work

C/O G&J Hall Burgess Road
Attercliffe
Sheffield
South Yorkshire
S9 3WD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

Your training plan

Business Administrator Level 3 Apprentice Standard.

Monthly College attendance either on site at our Pennine Five Campus: Block 5, Pennine Five, 18 Hawley Street, Sheffield, S1 4WP or online Google Classroom.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Ability to listen and respond
Confidence to ask questions
Reliable and Punctual

Other requirements

Apprentice Specific Benefits: Earn while you learn Mentoring and career development support Potential permanent position on successful completion of the apprenticeship

About this company

OSLCT prides itself on a manufacturing heritage that dates back to 1865. Our brands – Rotabroach, Unibor, G&J Hall, and Taylor & Jones design and manufacture magnetic drills, annular cutters, and other power tool accessories for metal cutting.

https://www.oslgroup.com/ (opens in new tab)

Company benefits

20 days paid annual leave (plus bank holidays) On site parking On site gym – offering one free PT and one free Pilates session per week. Pension Scheme

After this apprenticeship

The successful candidate will be enrolled on a Level 3 Business Administration apprenticeship programme and will receive comprehensive support through on-the-job training, coaching, and mentoring to help them succeed in their role and achieve their qualification.

In addition, there will be the opportunity to gain broader business insight by spending time in various departments across the organisation through one-week rotations. This will provide a well-rounded understanding of how the business operates as a whole.

Ask a question

The contact for this apprenticeship is: