Customer Service Assistant Apprentice

MINT TECHNOLOGY SOUTH

BRIERLEY HILL (DY5 1XD)

Closes in 30 days (Wednesday 9 July 2025)

Posted on 9 June 2025

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Summary

Mint Technologies is seeking an apprentice who is dedicated and has a real interest in Customer Service to join their wonderful team. The successful candidate will enrol onto a Level 2 Customer Service Practitioner apprenticeship. This is a great opportunity to build a career with a growing company who value their staff and their development.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
You will be working from our Little Horwood office, for 6-hours per day, between 9am - 5.30pm Monday to Friday.

30 hours a week

Start date

Thursday 10 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Your primary role will be making calls to actively create new leads with new contacts and build relationships with decision makers. * Call through our existing customers to update them on new products
  • Contact new customer after installs to ask for feedback on their experience and testimonials/referrals
  • Accompany the BDMs to sales meeting to gain experience for face-to-face customer communication
  • Take control of our social media accounts, creating posts and content for the business to drive engagement with our existing customers
  • Answer and deal with all incoming calls to the office 

Where you'll work

1ST FLOOR QUAY HOUSE
WATERFRONT WAY
BRIERLEY HILL
DY5 1XD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

APPRENTICE TEAM LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 9-4 (A*-C))
  • Maths (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this company

We believe that our customers don’t need technical jargon and they don’t need more problems. They just need solutions, preferably cost-effective ones that save time, money and hassle. Our capability comes from over 30 years of experience in the field. Our integrity comes from being transparent and trustworthy – we don’t sell you stuff and move on, we’re in it for the long-haul. And, finally, our service delivery comes from a passion for exceptional customer service.

After this apprenticeship

Opportunity to progress to a Business Development Manager with an increased basic salary, commission and car allowance.

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

Dylan Marshall

Dylan.marshall@apprenticeteam.co.uk

01246278931

The reference code for this apprenticeship is VAC1000325005.

Apply now

Closes in 30 days (Wednesday 9 July 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.