Apprentice Care Navigator
WINSHILL MEDICAL CENTRE
BURTON ON TRENT (DE15 0EP)
Closes on Thursday 31 July 2025
Posted on 11 June 2025
Contents
Summary
Our team is friendly and supportive and we are looking for the right personality just as much as we are looking for the right skills. Please take the time to review the Job Description for further information about the role
- Wage
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£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday till Friday
37 hours 30 minutes a week
- Start date
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Friday 1 August 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To assist patients at reception, making appointments or dealing with queries, ensuring all information is given in an accurate and helpful manner.
- Process requests for prescriptions as appropriate.
- Liaise with patients and other NHS services, as required.
- Ensure that the evening/morning reception staff are made aware of any outstanding issues from the morning /evening surgeries, where applicable.
- Process requests for repeat prescriptions in accordance with the practice protocol.
- To assist in closing and securing the premises at the end of evening surgery when required. This includes ensuing that: all windows and external doors are locked all computers and printers are turned off all lights are turned off where appropriate the alarm is set the external shutters are down (where applicable).
- Sort the trays sent out by the GPs and allocate the items to the appropriate person, in tray or forward to the appropriate Hospital or other provider
- Process recalls and other administrative work as appropriate. It is not envisaged that the duties of this post will be confined to the tasks described and on occasion the post holder may be required to carry out additional task within the practice.
- Be aware of and adhere to all policies and procedures within the practice.
Where you'll work
MELBOURNE AVENUE
BURTON ON TRENT
DE15 0EP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
PMA LTD
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Alongside the apprenticeship there will be on site CPR, Fire Training, both face to face alongside safeguarding & multiple online training modules
More training information
PMA Ltd will be the training provider for the apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
About this company
Winshill Medical Centre is a 2 GP partner practice, with a diverse population in Burton on Trent. Our team is friendly and supportive and we are looking for the right personality just as much as we are looking for the right skills. Please take the time to review the Job Description for further information about the role
After this apprenticeship
To remain as a main team player.
Ask a question
The contact for this apprenticeship is:
PMA LTD
Julie Mulliner
julie@pma-uk.org
The reference code for this apprenticeship is VAC1000324970.
Apply now
Closes on Thursday 31 July 2025
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