Waste Management Executive Apprentice

Summary

At EnviroCraft Waste Solutions, we're more than just a waste management company - we're a close-knit team built on family values, community focus, and a drive to help people and businesses make smarter, greener choices. With decades of combined experience, our team takes pride in supporting one another and nurturing new talent.

Wage

£16,575 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 9:00am - 5:30pm.

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We're currently looking to recruit two motivated and outgoing apprentices to join us at our Northwich headquarters. This is a fantastic opportunity for individuals eager to begin a career in customer service and operations within a supportive and progressive environment.

What You'll Be Doing:

As one of our apprentices, you'll play an important role in both outbound and inbound customer service activities, including:

Making outbound service calls to clients with a friendly, professional manner
Handling inbound service enquiries efficiently and helpfully
Using Microsoft 365 tools for communication, scheduling, and tracking tasks
Supporting day-to-day admin and operations across the team
Working closely with colleagues to ensure smooth service delivery
Representing our values of care, diligence, and community in every interaction

Where you'll work

Envirocraft
Insight House
Denton Drive
Northwich
CW9 7LU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Standard
Functional Skills in English and maths if needed
A designated Tutor to support and guide you through your learning journey
On and off-the-job training

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
Organisation skills
Problem solving skills
Team working

Other requirements

Join EnviroCraft Waste Solutions - where your growth is our future. What We're Looking For: We don't expect you to know everything ? that's what we're here for! But we are looking for people who bring: * A can-do attitude and willingness to learn * Strong communication skills ? both written and verbal * A bubbly, outgoing, and caring personality when dealing with customers * Good organisation and time management skills * A punctual and dependable approach to work * The ability to work independently and as part of a team * Basic proficiency with Microsoft 365 (Word, Excel, Outlook, Teams) * A diligent, detail-focused work ethic

About this company

Envirocraft Waste Solutions

After this apprenticeship

A clear progression path within the business
Hands-on support and mentorship from a passionate, experienced team
A welcoming, family-style workplace where everyone matters
Opportunities to grow your confidence, skills, and future career

Ask a question

The contact for this apprenticeship is: