Apprentice customer Account Manager

Summary

As an apprentice, you’ll learn on the job and gradually take on customer account management responsibilities. You will be supporting the team in handling customer enquiries via phone, email and in person. Assist customers on the best solutions for their requirements whilst helping to coordinate with production to ensure timely delivery of jobs.

Wage

£16,016 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 9.00am-5.00pm. 1 hour lunch unpaid. Expected hours: 35 per week.

35 hours a week

Start date

Monday 14 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the team in handling customer enquiries via phone, email and in person.
Assisting in preparing quotes and processing orders.
Learning to advise customers on the best solutions for their print or workwear needs.
Helping to coordinate with production to ensure timely delivery of jobs.
Using internal systems to track and manage orders.
Manage client payments and raising invoices.
Use strong communication and customer service skills.

Where you'll work

COBBS WOOD HOUSE
COBBS WOOD INDUSTRIAL ESTATE
ASHFORD
KENT
TN23 1EP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KENT COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

On the job training with the employer whilst working towards the Apprenticeship Standard.
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)

Desirable qualifications

GCSE in:

Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Good Timekeeping

Other requirements

Have an understanding of Adobe Photoshop and Illustrator – this would be hugely beneficial.

About this company

With over 17 years of proven success, Print Junction is a well-established and growing business in the digital print and corporate workwear sector. We specialise in high-quality branded clothing, bespoke design, custom uniforms, and logo production, catering to a wide range of commissions from businesses across the UK. Our services are further enhanced by our trade and school sector brands: - Xmas4Schools Our seasonal fundraising programme that encourages children to create festive artwork, which is then transformed into high-quality greeting cards, A3 calendars, gift labels, and mugs and other personalised gifts. £1.00 from each item sold goes back to the participating school making this a valuable fundraising activity as well as a fun and creative project for primary schools all over the UK. - Tiger Tags Our personalised name label and tag products for children. Parents are able to order from a large range of cool label designs. We provide both sticky labels and iron-on labels that make it easy for children to identify their belongings. Like Xmas4schools this can also be run as a fundraiser for schools. At Print Junction, we pride ourselves on combining creativity, quality and community impact. Whether you're looking for professionally branded workwear or meaningful school fundraising solutions, we are your trusted partner in print and personalisation.

https://print-junction.co.uk/ (opens in new tab)

Company benefits

Casual dress (Work wear provided) Company events Company pension Free parking On-site parking

After this apprenticeship

Potential for permanent employment for the right candidate.
You could progress from Receptionist to team leader or customer service manager.
You could also move into other departments, like admin, technical support, quality assurance, or training and development.
Level 3 apprenticeship.
Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.
Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.

Ask a question

The contact for this apprenticeship is:

KENT COUNTY COUNCIL

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

08007314297

The reference code for this apprenticeship is VAC1000324874.

Apply now

Closes in 16 days (Thursday 10 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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