Payroll clerical apprentice

Summary

Do you take pride in what you do and have an attention to detail? Then we would like to hear from you. We have an excellent opportunity for someone to join our friendly and supportive Payroll team. Hoople employs over 600 people and is proud to support the local community with business services.

Wage

£19,833 a year

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Salary is paid monthly on the 25th or the nearest working day before.

Training course

Business administrator (level 3)

Hours

Typically 9.00am to 5.00pm, although there is flexibility over start/finish times in agreement with the line manager.

37 hours a week

Start date

Monday 7 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a varied and interesting role working on weekly/monthly payrolls. With the support of your line manager, you will:

Process, update and maintain employee records within the HR/Payroll system
Help provide customer support on a range of payroll activities
To develop a good understanding of payroll transactional duties
To process invoices and raise purchase orders as required
Assist team with new starters, changes and leaver paperwork
Maintain confidentiality at all times

Where you'll work

Hoople Group
Auxilium House
Legion Way
Hereford
HR1 1LN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Formal training is delivered at HWGTA, located in Hereford (HR4 9SX). Monthly visits from your assigned Monitoring Officer who will set you work, analyse your development and discuss training sessions, and will prepare you for your End Point Assessment to gain your Business Administration level 3 qualification.

You will receive training one day every two weeks which is a combination of face-to-face and remote.

Additional training for functional skills in English and Maths if needed.

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Number skills
Keen to learn
Positive attitude
Motivated
Flexible
Adaptable

About this company

Hoople was formed in April 2011 and is based in Herefordshire. We employ over 600 people and we are proud to support the local community with business services such as recruitment, IT, HR and Payroll. We are a public sector-owned company and our customer base includes Herefordshire Council and NHS, schools and academies, and private sector businesses and charities throughout Herefordshire and beyond. We are continuing to grow and this is an excellent opportunity to join our friendly and supportive organisation where the well-being of our staff is key.

https://www.hoopleltd.co.uk/ (opens in new tab)

Company benefits

Onsite parking

After this apprenticeship

The apprenticeship will provide the necessary experience to be able to progress to undertake formal Payroll qualifications and develop a career in Payroll.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Lisa Wilkinson

Lisa.wilkinson@hwgta.org

01432 377002

The reference code for this apprenticeship is VAC1000324863.

Apply now

Closes in 12 days (Friday 20 June 2025 at 11:59pm)

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