Credit Controller & Admin Apprentice (Tunbridge Wells TN1)

Summary

A fantastic opportunity to join the team at this regional office in Tunbridge Wells. We are looking for a candidate who has good communication skills as well as organisation, has great time management skills and a key interest in credit control. The role includes timely and effective chasing of overdue dept by telephone and email.

Wage

£17,992 a year

Check minimum wage rates (opens in new tab)

Salary range £17,992.00 - £29,120.00 per year depending on age.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.00am to 5.00pm, with a 1-hour lunch break.

40 hours a week

Start date

Friday 25 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Business Administration Level 3.

Edmundson Electrical Ltd is a privately held electrical distribution company headquartered in Knutsford, Cheshire, incorporated in 1991. It is the largest electrical distributor in the United Kingdom and serves both to the trade and to the public from over 300 locations.

Summary of the Apprenticeship Role:

We are looking for a highly motivated apprentice to join our busy team.

After full training, your role will include:

General administration tasks
Data input and allocation of customer payments
Dealing with queries about payments
Timely and effective chasing of overdue dept by telephone and email
Liaising with other branches regarding overdue payments
Maintain accurate records of activity with customers regarding payments
Additional responsibilities as experience develops
EDA Apprenticeships Plus will employ the successful candidate on behalf of Edmundson Electrical

This apprenticeship is an excellent opportunity and could lead to full-time employment by Edmundson upon successful completion. We are looking for a candidate who wants to progress in the business.

Where you'll work

Hanover Place
8 Church Road
Tunbridge Wells
TN1 1JP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TRAINING ASSESSMENT & CONSULTANCY SERVICES LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As an apprentice, you will complete a Business Administration Apprenticeship Level 3 qualification with a national Training Provider. Your apprenticeship training, which will focus on your job, is completed at the workplace, and you will be allocated a tutor and a study session in your working week.

Components of the Business Administration Level 3 Apprenticeship:

Competence/Knowledge-based qualification
Functional Skills in maths and English (if required)
End-Point Assessment (EPA) - Final Knowledge Test, Observation and Discussion

More training information

Monthly sessions with Tutor.

Remote delivery.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Problem solving skills
Number skills
Team working
Initiative
Physical fitness
Timekeeping
Enthusiasm
Keen to work and study

Other requirements

Please ensure you have looked at the travel time to the location and worked out the form of transport you will be taking.

About this company

EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.

Company benefits

Employee discounts Parking

After this apprenticeship

Opportunities that could arise after the apprenticeship are:

Sales Team Member
Credit Controller

Ask a question

The contact for this apprenticeship is:

EDA LEARNING AND DEVELOPMENT LIMITED

Louise Sugars

louise@edaapprenticeshipsplus.co.uk

07721239906

The reference code for this apprenticeship is VAC1000324849.

Apply now

Closes in 14 days (Sunday 22 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents