Business Administration Apprentice

Summary

Are you ready to take your first step into the world of business, where every day brings new opportunities to learn, grow, and make a real difference? We’re looking for a Business Administration Apprentice to join our warm and welcoming team at our boutique care agency — a place where people matter, and kindness is at the heart of everything we do.

Wage

£15,600 a year

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Performance increments Access to blue light card discounts

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll be doing:

Answering phone calls with a friendly and professional manner.
Speaking with carers and clients, helping to keep things running smoothly.
Maintaining accurate records and entering data with great attention to detail.
Assisting with photocopying, filing, and other essential admin tasks.
Preparing electronic care rotas.
Maintaining stationary cupboard, ordering stationery, PPE and staff uniforms.
Updating training matrix and auditing of electronic records.
Contributing your ideas — yes, we want to hear them!

Where you'll work

CARE AFFAIR SOLIHULL
BLYTHE VALLEY INNOVATION CEN
CENTRAL BOULEVARD
BLYTHE VALLEY PARK SHIRLEY
B90 8AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH & CITY COLLEGE BIRMINGHAM

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will attend our Digbeth Campus on Wednesdays, 9.00am - 5.00pm.

Additionally you will be:

Training on Access Care Planning – training in house.
Data Protection/Cyber attack training – in house.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

To be eligible for this position you need to be based around the Solihull area. Are You Comfortable Working in a Fast-Paced, Changing Environment? Coordinating care means juggling schedules, dealing with last-minute changes, and responding to urgent calls. It’s rewarding—but busy! Do You Have a Genuine Interest in the Care Sector? While this is an admin-based role, you'll be working closely with care staff and supporting vulnerable people. Empathy and understanding are key. Are You Reliable and Responsible? Clients depend on our service every day. We need someone who takes pride in being dependable and meeting deadlines. Are You Willing to Learn and Grow? This apprenticeship is a great first step into care management or office leadership. You’ll be supported to grow—but commitment and effort are expected in return. Can You Communicate with Confidence and Sensitivity? You’ll often be the first point of contact for carers, clients, and families. A friendly, calm, and professional manner is essential. Are You Ready to Handle Confidential Information Appropriately? In care, discretion and respect for privacy are non-negotiable. We’re looking for someone who understands and respects that. ________________________________________ A Final Note: This is more than just an office job. It’s a role where your organisation and communication can directly improve people’s lives. If that motivates you, we’d love to hear from you.

About this company

We are a friendly and professional domiciliary care agency providing high-quality home care services across the Solihull area. Our mission is to support people to live independently and with dignity in their own homes by offering personal care, companionship, help with daily tasks, and much more. As a trusted local care provider regulated by the Care Quality Commission (CQC), we take pride in delivering compassionate, person-centred support to elderly individuals, those with disabilities, and people living with long-term health conditions. Joining us as an apprentice means becoming part of a supportive and committed team that values learning, growth, and making a real difference in people’s lives. You’ll gain hands-on experience in the care sector while working towards a nationally recognised qualification and building a meaningful career in health and social care.

http://www.careaffair.co.uk (opens in new tab)

After this apprenticeship

Senior Care Coordinator / Team Leader
Oversees a team of coordinators or carers.
Leads on complex scheduling and crisis management.
Supports recruitment, onboarding, and training of new staff.
Deputy Manager / Assistant Manager
Assists the Registered Manager with overall service delivery and compliance.
Leads audits, supervisions, quality assurance, and safeguarding processes.
May manage office staff and care teams across wider areas.

Ask a question

The contact for this apprenticeship is:

SOUTH & CITY COLLEGE BIRMINGHAM

Jade Kellegher

jade.kellegher@sccb.ac.uk

01216995066

The reference code for this apprenticeship is VAC1000324776.

Apply now

Closes in 20 days (Friday 27 June 2025 at 11:59pm)

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