Apprentice Hire and Sales Coordinator

GAP GROUP LIMITED

Tewkesbury (GL20 8SL)

Closes in 14 days (Monday 23 June 2025 at 11:59pm)

Posted on 5 June 2025

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Summary

Kickstart your career as a Hire and Sales Coordinator with GAP Group’s award-winning Apprenticeship Programme! Earn while you learn, gaining hands-on experience and a nationally recognised qualification. With expert support, great benefits, and real career prospects – this is more than just an apprenticeship.

Wage

£16,881.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

After successful completion of Year 1, you will automatically be placed on the National Minimum Wage rate for your age group.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8.00am to 5.00pm, no evening or weekend work.

42 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • You’ll learn how to run an effective hire desk
  • You'll learn about stock control and purchasing
  • You’ll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk

Where you'll work

Tewkesbury Plant and Tools
Business Park, Plot 4702 Tewkesbury GL20 8SL
Savery Place, Shannon Way
Tewkesbury
GL20 8SL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BABINGTON BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

As an Apprentice you will be enrolled in a blended learning programme where you will gain an NVQ Customer Service Practitioner Level 2 qualification at Babington Business College. Through a mixture of on-the-job experience and online training, our Apprenticeship Programme covers all the essential skills and principles you will need to become a Hire and Sales Coordinator.

The Apprenticeship will last 2 years, consisting of in-house training and online learning. You will complete online modules with Babington Business College which will be assessed by your Skills Coach and you will work towards successfully completing the End-Point Assessment. When you are not completing your assignments, you will be on-site gaining hands-on experience and knowledge from our expert Hire and Sale Coordinators.

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills

About this company

Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.

https://www.gap-group.co.uk/about-us (opens in new tab)

After this apprenticeship

Once the Apprentice has completed their 2 years service and qualified, they can progress within the company to a Hire and Sales Coordinator position, eventually progressing to a Hire Manager position.

Ask a question

The contact for this apprenticeship is:

GAP GROUP LIMITED

Emma Stevenson

emma.stevenson@gap-group.co.uk

The reference code for this apprenticeship is VAC1000324716.

Apply now

Closes in 14 days (Monday 23 June 2025 at 11:59pm)

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