Volvo Trucks Parts Advisor Apprenticeship

Summary

This apprenticeship is the level 2 Customer Service Practitioner standard programme with a Parts bolt on with WW Truck & Bus in Teeside, TS18 2RF. As a Parts Advisor apprentice, you will learn how to source, order and supply automotive parts whilst giving expert advice, handling inventory, and ensuring efficient customer service.

Wage

£16,881.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 08:00 - 16:30

42 hours 30 minutes a week

Start date

Monday 23 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Remit are proud to be partnered with WW Truck & Bus (Volvo) to deliver their Parts apprenticeships.

WW Truck & Bus (Volvo) has always recognised the value that apprenticeships can bring to the business and each year, they have more than 300 young men and women go through their apprentice scheme and go on to progress further within the company.

A Volvo trained apprentice will become a top class asset to their business for years to come.

In this Apprenticeship you will be part of a experienced team of Parts Advisors making sure the operations within the department run smoothly, whilst also receiving expert training.

Roles & Responsibilities include:

Identifying and verifying for quality, quantity and description, parts stocks and other goods from suppliers
Receiving into the department and correctly locating items in established bin and other locations
Accurately identifying, locating and picking parts for workshop staff and customers’ by means of acquired knowledge, parts catalogues and computer stock lists
Conducting all transactions with workshop staff and customers pleasantly and courteously with an emphasis on customer service
Working within agreed discount structure and customer terms including the sensitive areas of credit withdrawal
Seeking ways to increase parts and workshop sales by identifying customer needs and incremental items to sell
Enhancing the reputation of WW Truck & Bus at every opportunity when interacting with others

Where you'll work

1 Tees Bridge
Approach Road
Teesside
TS18 2RF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

REMIT GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2

On successful completion, you will receive:

Customer Service Practitioner Level 2 Apprenticeship Standard
Level 1 Functional Skills in English & maths (if required)

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Enthusiasm to learn

Other requirements

Closing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications

About this company

The first Volvo truck was born in 1928. Since then, they have grown to become the largest producer of heavy trucks in Europe. Their reliability is renowned. And it’s underpinned by their three core values of quality, safety and environmental care. With a network of over 85 fully equipped Volvo Truck & Bus workshops throughout the UK and Ireland, customers can count on their certified technicians to keep your Volvo truck in optimal condition.

After this apprenticeship

WW Truck & Bus provide all their apprentices with the skills needed to become fully qualified and competent individuals with a secure vocation
A Volvo trained apprentice will become a top class asset to their business for years to come
Volvo will do everything they can to help you achieve your goals

Ask a question

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