Business Administration Apprentice

Summary

Do you have a positive, can-do attitude with a genuine passion for delivering a five-star customer service experience? Are you looking for a fulfilling business administration apprenticeship opportunity with plenty of development opportunities? If you are conscientious, trustworthy and reliable, then this is the role for you!

Wage

£15,600 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 09:00 - 17:00 Option of flexible hours within 08:00 to 18:00

37 hours 30 minutes a week

Start date

Monday 11 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

PETA Ltd are working alongside The Right Online Course Company to recruit and train a Business Administration Apprentice to support the team with daily operations. If you are conscientious, trustworthy and reliable, then this is the role for you!

The Business Administration Apprentice will be working with the administration team to support the business needs across a range of activities.

Duties will include, but are not limited to:

Carry out general administration duties
Answering various enquiries from customers
Coordinate office activities and operations efficiently
Create and update records and databases
Following up and documenting activities
Assist colleagues wherever necessary
Making and receiving phone calls
Managing appointment books
Filing documents on the PC and paperwork into folders

Where you'll work

16 THE PARKWOOD CENTRE
ASTON ROAD
WATERLOOVILLE
PO7 7HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PETA LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12-days at the PETA training centre in Cosham. You will be supported every 6-weeks with visits from your PETA Learning & Development Coach.

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Problem solving skills
Initiative
Good communication skills
Eager to learn and commit
Able to prioritise
Must be conversational

About this company

The Right Online Course Company is an independent not for profit organisation, our activities are not for the financial benefit of any individual or board of directors, we invest in our ‘profits’ into a better end customer experience. We offer a range of courses in multiple topics including construction, hospitality, social care and much more.

https://rightcoursecompany.co.uk/ (opens in new tab)

Company benefits

20 days holiday plus bank holidays. An introduction to flexible working. Free parking. Company events. Bonus pay increase. Additional training. Employee discount.

After this apprenticeship

The Right Online Course Company are offering a permanent role to the successful candidate following completion of the Business Administration Apprenticeship.

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