Business Administrator Apprentice - Employee Service Centre and Recruitment – Find an apprenticeship

Summary

Hello, we are Hull University Teaching Hospitals NHS Trust, part of the wider Humber Health Partnership. We are an extraordinary place to undertake an award- winning apprenticeship. We have helped many local people gain invaluable experience of working in the NHS, and are delight to now offer an opportunity for two apprentices to join our team.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Plus set expenses for each day attending work/learning provider (currently £6.10 per day)

Training course

Business administrator (level 3)

Hours

The Employee Service Centre is a 7 day service which operates a shift pattern of either 7am- 3pm, 8am- 4pm, and 9am- 5pm. The role may therefore include some weekends once established in post

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking two candidates to support our Employee Service Centre team and Recruitment Team based at Castle Hill Hospital, Cottingham.

Key responsibilities for the Employee Service Centre apprentice will be:

Managing smartcards and ID badges
Assisting wit pre-employment checks
Providing day-to-day admin support in our People Hub
Maintaining data and records using our internal systems

The recruitment apprentice will support;

Responding to candidates and hiring manager enquiries
Interview and onboarding arrangements
Updating of recruitment systems accurately
Colleagues to deliver a great candidate experience

Where you'll work

Castle Road
Cottingham
East Riding of Yorkshire
HU16 5JQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will work towards the Level 3 Business Administration apprenticeship standard as well as complete and have recorded on their learning record all required statutory and mandatory learning required in the NHS today (health and safety, fire, safeguarding etc.)
The learning will take place mainly onsite in the workplace with day release to Hull Training and Adult Education's training facilities at Craven Park, East Hull
Tou will meet with your apprenticeship tutor on a regular basis in the workplace and at the training facility to achieve the required learning outcomes

Requirements

Essential qualifications

GCSE or equivalent in:

Any Subject (grade Grade C/4 or above)
English (grade C/4 or above)
Maths (grade C/4 or above)

Desirable qualifications

Other in:

IT (GCSE/BTEC/Functional Skills etc) (grade C/4 or above/Level 2 Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Non judgemental
Patience

Other requirements

This apprenticeship supports services across both main sites at the Trust, both at Castle Hill Hospital and Hull Royal Infirmary. A free bus between the site is available for staff to use with their ID badge

About this company

Hull University Teaching Hospitals NHS Trust is a large acute NHS Trust situated in Kingston upon Hull and the East Riding of Yorkshire. We are part of the NHS Humber Health Partnership working with Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) to deliver health and care to over 1m patients each year. Please note; the posts being advertised here will be based at either Hull Royal Infirmary and/or Castle Hill Hospital (Cottingham)

https://www.hull.nhs.uk/ (opens in new tab)

Company benefits

Apprentices, as NHS employees, will be able to apply for Blue Light card (providing a range of discounts across goods and services), as well as all other benefits NHS staff receive.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Ideally, we wish for the candidate to apply for a permanent position within the Trust upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

Hull University Teaching Hospitals NHS Trust

Apprenticeship Team

hyp-tr.apprentices@nhs.net

The reference code for this apprenticeship is VAC1000324650.

Apply now

Closes in 18 days (Wednesday 25 June 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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Business Administrator Apprentice - Employee Service Centre and Recruitment

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