Venue Operations Apprentice

Summary

As a Venue Operations Apprentice, you will be based within the Supporter Services team while also gaining experience across Box Office, Hospitality, Hospitality Events, and Client Experience. This role offers exposure to matchday and non-matchday operations, fan engagement, hospitality services, and event coordination.

Wage

£22,200 a year

Check minimum wage rates (opens in new tab)

£12.21 per hour

Training course

Business administrator (level 3)

Hours

35-hours per week (1-hour lunch unpaid) Monday - Friday 9.00am - 5.00pm

35 hours a week

Start date

Monday 18 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Throughout the apprenticeship, you will develop skills in customer communication, administration, problem-solving, and event planning, contributing to various projects. In addition to on-the-job training and support from experienced mentors within the Venue Operations team, you will have dedicated time to study towards a nationally recognised, professional qualification in Business Administration at Level 3, setting you up for future career growth.

Role Responsibilities:

Learn the job role and develop a range of skills whilst showing a commitment to a career in Business Administration and being part of a busy and proactive Venue Operations team
Complete the apprenticeship qualification within agreed timeframes by meeting all study deadlines
Assist with matchday and non-matchday operations, including supporter engagement, ticketing, hospitality, and client experience
Support the planning and execution of fan events, matchday activations, and hospitality experiences, ensuring high standards of service
Provide general administrative support, including responding to supporter queries, managing records, and maintaining up-to-date documentation
Assist in gathering and analysing customer feedback, helping to drive continuous service improvements
Work collaboratively across Supporter Services, Box Office, Hospitality, and Client Experience teams to enhance fan and guest engagement
Maintain accurate records and contribute to the planning and delivery of operational activities, ensuring attention to detail and efficiency
Participate in training, workshops, and professional development activities to enhance your skills and capabilities
Demonstrate a strong work ethic, initiative, and willingness to learn, contributing positively to the team and embracing opportunities for growth and development

Role Requirements:

Always perform duties with due regard to club policies and procedures and legislative requirements
Ensure implementation of the club's health & safety, safeguarding, welfare and equality policies to create a safe working environment for all
Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements
Undertake continuous professional development (CPD) training and/or additional training as identified or as required

Where you'll work

St James Park
Newcastle-Upon-Tyne
NE1 4ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

All training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4)

Desirable qualifications

A Level in:

Business related subject (grade level 3 equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience

Other requirements

This role does require a criminal records check (CRC) deemed suitable by the Club, which will be obtained by the Club.

About this company

Newcastle United in its current form was established in 1982 with the unification of Newcastle East End and Newcastle United West End Football Clubs, with Newcastle East End. Since 1892, we have brought a community together and our magnificent home, St. James’ Park, has set the city’s heart beating. We are now entering a new, exciting era on Tyneside and welcome talented, passionate people who share our values to join us on the journey.

https://careers.newcastleunited.com/?source=google.com (opens in new tab)

Company benefits

As part of our commitment to staff wellbeing and engagement, we offer a broad and generous range of benefits. These include various discounts, access to wellbeing and lifestyle schemes, participation in staff events, and performance-related rewards.

After this apprenticeship

The club is undergoing a significant period of growth and apprenticeships are a key part of our talent pipeline. With this in mind, successfully completing this apprenticeship will position you positively for a future role at the club.

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