IT Apprenticeship

ARK TECHNOLOGY GROUP LTD

WIGAN (WN5 9PB)

Closes in 21 days (Monday 30 June 2025)

Posted on 5 June 2025


Summary

Are you ready to launch your career in IT with a company that blends innovation, hands-on experience, and real social impact? At Ark Technology, they're more than just an IT provider - they're a values-driven business that empowers schools, charities, and community organisations with technology that makes a difference.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing technical support to users via phone, email, and remote tools like ISL
  • Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365
  • Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android
  • Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met
  • Setting up and maintaining hardware including networks, VoIP systems, and end-user devices
  • Conducting regular patching and software updates using Intune and Jamf School
  • Supporting LAN, VPN, and broadband setups, and working with devices from Unifi, TP-Link Omada, and Draytek
  • Writing and using PowerShell scripts to automate tasks and support system configurations
  • Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX

Where you'll work

10 LARCH AVENUE
WIGAN
WN5 9PB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 5/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Team working

About this company

At Ark Technology, they're more than just an IT provider — they're a values-driven business that empowers schools, charities, and community organisations with technology that makes a difference. Based in Wigan, they offer IT support, cloud services, device management, and security solutions to clients across the North West. With a strong reputation for integrity, technical excellence, and putting people first, Ark Technology is the perfect place to start your journey in IT.

https://arktechnology.uk/ (opens in new tab)

After this apprenticeship

  • Possible full-time position with the business

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

The reference code for this apprenticeship is VAC1000324595.

Apply now

Closes in 21 days (Monday 30 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.