Customer Service Apprenticeship
Spa Time Pets
HORLEY (RH6 7BN)
Closes in 22 days (Monday 30 June 2025 at 11:59pm)
Posted on 5 June 2025
Contents
Summary
Spa Time Pets are a rapidly growing dog grooming business with big plans for growth. They are dedicated to making sure their clients' dogs not only looks great but feel great too! As they continue to grow, they are now looking for a customer service apprentice to join their busy team.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working hours are 35 per week, Monday - Friday and every other Saturday for 5 hours. Times to be confirmed.
35 hours a week
- Start date
-
Monday 7 July 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Practitioner apprentice at Spa Time Pets, you will be responsible for:
- Taking incoming phone calls
- Booking appointments
- Greeting customers and their dogs
- Basic cleaning
- General help in the shop where and when needed
Where you'll work
43 HIGH STREET
HORLEY
RH6 7BN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HADDON TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
You will be working towards the Level 2 Customer Service Practitioner apprenticeship.
All training will be provided on site during your paid working hours. Your day-to-day mentoring will be with your employer, and a combination of online and in-person monthly sessions will be held with your Haddon Training Trainer Coach.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
Other requirements
Initially, you will be starting at the Horley shop, but with the planned expansion well under way, you may be required to move to work at a different branch in the area.
About this company
At Spa Time Pets, our experienced groomers use natural products and gentle care, so your pet leaves looking and feeling like a superstar.
After this apprenticeship
The owners of Spa Time Pets are hugely invested in staff training and development. Upon completion of your Level 2 Customer Service Practitioner apprenticeship, there will be other options for further training and/ or the possibility of full-time employment.
Ask a question
The contact for this apprenticeship is:
HADDON TRAINING LIMITED
Haddon Training
Enquiries@haddontraining.co.uk
01443749000
The reference code for this apprenticeship is VAC1000324573.
Apply now
Closes in 22 days (Monday 30 June 2025 at 11:59pm)
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