IT helpdesk apprentice

INTERSURGICAL LIMITED

Berkshire (RG41 2RZ)

Closes on Sunday 20 July 2025

Posted on 5 June 2025

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Summary

This is an exciting opportunity to begin your career in IT within a leading UK medical device manufacturing company. As an IT Helpdesk Apprentice, you'll gain hands-on experience supporting users and resolving technical issues as part of a skilled and professional IT team.

Wage

£20,800 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Thursday, ​08:30 - 17:00.​ Lunch break​.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • ​Strong desire in IT with a willingness to learn and improve 
  • Good communication 
  • Good people skills 
  • Good organisation skills 
  • Able to work in a team and on your own initiative 
  • Have a can-do attitude with an enthusiastic approach to work 
  • Excellent attention to detail 
  • Able to gather, evaluate, interpret and communicate information 
  • ​Able to work in a safe manner​​ 

Where you'll work

Crane House Molly Millars Lane
Wokingham
Berkshire
RG41 2RZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACTIVATE LEARNING

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • Information Communications Technician Level 3 (A level)
  • Typical duration: 18 months
  • Apprenticeship standard
  • Dedicated Performance Coach
  • Remote training

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or Functional Skills L2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working

Other requirements

Desirable: Level 2 IT qualification or similar Basic Knowledge of Windows operating experience Familiarity with Office software packages, including Office 365 Understanding of Networking basics (IP addresses, DNS, switches) Troubleshooting or setting up home computers/devices Building PC’s or upgrading components (RAM, SSD, etc.)

About this company

Intersurgical was formed in 1982 in the UK and started with a modest range of respiratory products. Since its inception, the company has continued to grow and develop and today is the respiratory care specialist in airway management, anaesthesia, critical care and oxygen & aerosol therapy.

https://uk.intersurgical.com (opens in new tab)

After this apprenticeship

Full Time IT Technician position after successful apprenticeship.​ 

Ask a question

The contact for this apprenticeship is:

ACTIVATE LEARNING

Jenny Hyam

faculty.enrolments@activateapprenticeships.co.uk

The reference code for this apprenticeship is VAC1000324524.

Apply now

Closes on Sunday 20 July 2025

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