Business Administration Apprentice

Summary

Chance to join a thriving business and be part of a driven Construction Team with an impressive Client Portfolio. You will support the Office Manager with running the office / customer liaison, implement new company strategies, develop company processes / systems to streamline aspects of the business and make the customer experience even better.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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There is career development opportunities within AllBritain as they look to promote within.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 08:00 - 16:30, with half hour lunch break.

40 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answering phone calls and emails
Database Management
Production and Delivery Management
Producing templated files quotes, RAMs and warranties
Producing reports for leads and conversion rates and KPIs
Day-to-day running of the office and onsite teams
Health and Safety compliance updates and staff training
Setting up job files
Compiling checklists for all tasks within the business
Follow-up enquiries and quotes
Developing systems and training programs for each role
Ordering materials and plant for sites
Diary management for the tradesman teams and Director
Fleet Management - fuel cards-MOT-Servicing and repairs
Implementing and training the team on new systems
HR recruitment of tradespeople and screening applicants
Marketing calls to potential engineers, architects and clients

Where you'll work

THE STABLES
WOODBURY LANE
NORTON
WORCESTER
WR5 2PT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The Level 3 Business Administrator Apprenticeship with HoW College includes support from a Learning Skills Development Officer (LSDO) in the workplace and mandatory monthly day release to Worcester Campus.

More training information

Support from a Learning Skills Development Officer (LSDO) in the workplace and mandatory monthly day release to Worcester Campus.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

We are in a rural location which needs to be taken into consideration. There is plenty of onsite parking.

About this company

• A well-established Successful Business • Company Founded in 2011 • Has a Growing Reputation in Structural Repairs, Insurance Building Repairs and Restoration Management • Reputation Built on Confidence and Trust Within the Construction Industry

https://www.allbritainconstruction.co.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship, the apprentice will have the opportunity to further develop their career within AllBritain.

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