Apprentice Recruitment Consultant

Summary

Managing the delivery of recruitment activities for clients at KPI Recruiting. Ensuring the delivery of Permanent recruitment requirements; whilst building strong relationships with clients, candidates and internal teams. Interview and screen candidates face to face and via telephone weekly for vacancies.

Wage

£15,015 a year

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Potential bonuses paid quarterly

Training course

Customer service specialist (level 3)

Hours

Monday - Thursday, 09:00 - 17:00. Friday, 09:00 - 13:00.

33 hours a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Managing the delivery of recruitment activities for clients at KPI Recruiting. Ensuring the delivery of Permanent recruitment requirements; whilst building strong relationships with clients, candidates and internal teams.

Interviewing candidates weekly and ensuring that they are fully compliant, screening, pre-screening and interviewing candidates and understanding their requirements, matching these requirements to the needs of clients.

Building relationships and understanding client’s business and best team fit for their role. Negotiating rates and fees, scheduling interviews, obtaining feedback from clients and liaising with candidates.

Key Accountabilities:

Spending one day every month learning all about the exciting world of recruitment within our KPI Recruiting Training Academy in Crewe for activity based learning (no boring PowerPoints)
Spend 4 weeks in different sectors, understanding how things work and the difference in skill sets for each sector
To continue your development we will buddy you up with one of our expert recruitment consultants, where the serious business will begin
You will work in close conjunction with the other Recruitment Consultants to learn and share best practice
Headhunting and resourcing suitable talent for vacancies you are recruiting for – don’t panic, we will teach you all of this. You will be learning from the best
Building strong, professional relationships with candidates
You will be meeting candidates face to face and via telephone who are looking for work
You will develop your client base and become their go-to for business growth, helping them to reach their goals
You’ll be learning to use a range of sales and marketing techniques
Following compliance, ensuring the candidates have the correct right to work
Support all Social Media channels and activities

Where you'll work

KPI Recruiting Ltd
11 Smithy Green
Ince
Wigan
WN2 2AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Level 3 Customer Service Specialist Apprenticeship Standard. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-1
20% off the job training

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental

Other requirements

Why join KPI Recruiting: -Able to commute to our Training Academy in Crewe -Receive a Nationally recognised qualification once you have successfully completed your Apprenticeship course -Early finish on Fridays! -We will pay for up to 20 driving lessons or provide alternative options -£1000 bonus paid quarterly -Routes for progression within KPI Recruiting Ltd -20 days Annual Leave plus Bank Holidays plus your Birthday off plus an extra 5 days off for festival days -Team outings and events -Friendly and welcoming team environment -Part of FAST50 best places to work -Relaxed office environment -Dress down Fridays -Stay hydrated. The fridge is always stocked with drinks to help yourself to and if you fancy a hot drink, we have that covered too

About this company

KPI Recruiting Ltd is a trusted, industry leading provider of temporary and permanent recruitment services, which has been listed in Recruiter Magazine FAST50 for the last three years. Our business has experienced continuous growth for 13 consecutive years, enabling us to kick start many people’s careers in recruitment, whilst also delivering career progression opportunities for experienced recruiters to take the next step. Our new training academy provides the perfect springboard to success for people who want to build a career in recruitment and we are now developing our Career Compass to enable all our employees to be the best that they can be.

https://www.kpir.co.uk/ (opens in new tab)

After this apprenticeship

Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position in the role of Recruitment Consultant wherever possible upon completion.

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

Apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000324251.

Apply now

Closes in 15 days (Sunday 22 June 2025 at 11:59pm)

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