Concierge Apprentice
GREENWICH LEISURE LTD
London (SE8 4RJ)
Closes in 24 days (Monday 30 June 2025)
Posted on 4 June 2025
Contents
Summary
If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres.
- Wage
-
£19,480.76 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
40 hours a week, exact shifts to be confirmed - including early mornings, evenings and weekends.
40 hours a week
- Start date
-
Monday 7 July 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierge respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is always at the highest level.
What you’ll do:
- Be the first point of call for customers
- Answer incoming calls to the centre
- Deal with transactions including setting up direct debits and cash handling
- Handle membership enquiries, including selling memberships to customers
- Deliver first-class customer service
- Answer customer queries
- Set up equipment
- Be a key support to your team daily, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre
What your apprenticeship includes:
- A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress
- A mixture of on and off the job training, including workshops and webinars
- Reviews every 12 weeks with your Line Manager and apprenticeship trainer
- The chance to get Functional Skills in English and maths (if you don’t already have GCSE)
Centre Opening Hours (including events):
Monday to Friday, 06:30-22:00.
Weekends, 08:00-18:00.
Early shifts start 30 minutes prior to building opening; Late shifts finish 30 minutes after building closes.
Hourly Rates:
- Under 18 - £9.34
- Over 18 - £13.85
Where you'll work
Giffin St
London
SE8 4RJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Team working
About this company
Wavelengths Leisure Centre is located just a 5-minute walk from Deptford train station on the Lewisham and Greenwich border. Working in partnership with Lewisham Council, our 50 station gym also contains two fitness studios, plus a third studio on the first floor.
After this apprenticeship
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000324233.
Apply now
Closes in 24 days (Monday 30 June 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.