People Administrator (Learning & Development) Apprentice

Summary

The People Administrator role within the Learning & Development team provides admin support for all aspects of Learning & Development for the whole of GLL. This includes supporting with apprenticeships, qualification and course administration as well as ensuring we are providing excellent customer service to our internal and external customers.

Wage

£11,778 a year

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Training course

Business administrator (level 3)

Hours

30 hours per week, exact shifts to be confirmed.

30 hours a week

Start date

Wednesday 9 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role is integral in supporting our 'More than a Job Value' ensuring that our staff teams are suitably qualified and have access to continuous personal development (CPD) to help us to deliver to our customers and communities.

Engaging with internal and external People to provide an excellent level of customer service
Proactive in supporting and valuing our GLL People
Communicates effectively with people, signposting them to the right activities and services to meet their needs
Responding quickly and effectively to all queries and works hard to resolve issues professionally and effectively
Is aware of and interested in targets and business performance
Contributes to the internal L&D processes ensuring their effectiveness and accuracy
Carrying out administrative tasks on our Learning Management System (LMS) including course and qualification information, e-learning facilitation and making bookings
Carries out administrative tasks as requested to support the Learning & Development Team
Works with the Learning & Development Manager on producing business focussed report information as needed for the business
Helping organise courses and booking venues
Financial tasks such as raising purchase orders and invoices
Monitors relevant mailboxes, answering queries and escalating complex queries
Any other duties as required by the Learning & Development Team

The wage for this position is £226.50 per week. Upon successful completion of probation at 6 months your wage will rise up to £415.50 per week (dependant on age).

What your apprenticeship includes:

A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress
A mixture of on and off the job training, including workshops and webinars
Reviews every 12 weeks with your Line Manager and apprenticeship Trainer
The chance to get Functional Skills in English and maths (if you don't already have GCSE)

With GLL you will be working towards a level 3 Business Administration apprenticeship over the course of 12-18 months.

Where you'll work

The Royal Arsenal
SE18 6SX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Apprenticeship Level 3, including Functional Skills in Maths and English.

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

About this company

At GLL, we are committed to the provision of leisure, fitness and cultural activities and facilities at affordable prices. It is our aim to ensure the financial viability of our organisation, meeting our charitable social objectives, harnessing employee ownership and maintaining and expanding our existing services. We endeavour to continually exceed customer expectations. We operate 254 leisure centres, 115 libraries and 10 children's centres in partnership with 60 local councils, public agenc

After this apprenticeship

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Learning and Development Level 5.

Ask a question

The contact for this apprenticeship is: