Solution Development Technician Apprentice (MBA Group)

MBA GROUP LIMITED

London (N17 0HW)

Closes in 21 days (Monday 30 June 2025 at 11:59pm)

Posted on 9 June 2025

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Summary

We have an exciting opportunity for a Solution Development Technician Apprentice based in London. The Development team are responsible for creating and maintaining applications and systems that will deliver multichannel communications and reporting management information to our customers.

Wage

£20,000 a year

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Training course
Digital support technician (level 3)
Hours
Monday to Friday between 9am - 5.30pm.

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role you will learn how to deliver solutions to our customers, document those solutions and work with the whole team. You will learn how to make changes and improvements to existing solutions and understand how your role can support in the implementation of new projects into MBA.

You will learn how to design solutions, estimate tasks, and complete your work to the highest standard. You will learn how to be fully responsible for your own work and take guidance from the team, your mentor, and your line manager. Quality and on-time delivery are important to us, and they will be important to you too.

In addition to this, you will receive continuous training on a range of Quadient (formally GMC) products such as:

  • Inspire Designer.
  • Inspire Automation.
  • Scripting.

Your duties and responsibilities in this role will consist of:

  • Data Processing tasks such as download, reformat, manipulate, cleanse, mail sort etc.
  • Document composition for both transactional and direct mail campaigns.
  • Produce proofs and live output to job specification and often working to tight timescales.
  • Carry out sufficient quality checks to ensure output is accurate and error free.
  • Liaising with various departments across the business, in particular Account Management and Production.
  • Respond to any issues in a timely manner.
  • Convert manually processed jobs into fully automated systems.
  • Create automated management information/reporting.

Where you'll work

Mba House Garman Road
London
N17 0HW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

  • Helpdesk Operations and Functions.
  • Maintaining Digital Systems and Services.
  • Fundamentals of Digital Systems.
  • Administration of Digital Systems and Services.
  • Change Management.
  • Teamwork and Communications.
  • Introduction to System Security.
  • User and Stakeholder Training.
  • Working in Digital Support.
  • Data Operations and Security.
  • Pathways and Career Progression.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Technical Competency
  • Problem Solver
  • Analytical thinker
  • Eager to learn
  • Meticulous
  • Ability to work under pressure
  • Positive work ethic
  • Flexible and adaptable
  • Determination to succeed
  • Conscientious and ambitious
  • Punctual and reliable

Other requirements

Knowledge of databases (ODBC, SQL) is advantageous.

About this company

MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. We specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, we are committed to delivering exceptional service to our clients. More information can be found at: www.mba-group.com www.videosmart.com www.studiocertain.com www.intilery.com

Company benefits

Statutory Pension once eligible for enrolment.

After this apprenticeship

To become Junior Developer and grow with the Company.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Sean Hove

SeanHove@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000324167.

Apply now

Closes in 21 days (Monday 30 June 2025 at 11:59pm)

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