Business Admin Level 3 Apprenticeship - Pennine Education

PENNINE EDUCATION LIMITED

OLDHAM (OL8 3QL)

Closes in 16 days (Monday 23 June 2025 at 11:59pm)

Posted on 4 June 2025

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Summary

We are currently seeking to recruit a hardworking and enthusiastic individual to join our administration team. The Business Administration Apprentice will be expected to give comprehensive administrative support to the admin team.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Increases to NMW after 12 months

Training course
Business administrator (level 3)
Hours
Monday - Friday 8:30am - 16:30pm

37 hours 30 minutes a week

Start date

Monday 11 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a motivated Business Administration Apprentice to join our friendly team. This is a fantastic opportunity to learn about business operations within the education technology sector while gaining a recognised Business Administrator Apprenticeship qualification plus the opportunity to gain a recognised MIS Support Accreditation qualification. About the Role as a Business Administration Apprentice, you’ll play a vital role in supporting our team to deliver high quality services to our customers. You’ll gain exposure to a variety of tasks, developing essential business skills while contributing to the smooth running of our business operations.

  • Provide administrative support to the team, including handling emails, phone enquiries, and customer queries.
  • Support the team by taking phone calls and logging and tracking customer support tickets in Freshdesk, our call logging system, and following up on any actions.
  • Maintain and update client records and data within our CRM system- Freshdesk and maintain accurate customer email distribution lists.
  • Assist with scheduling client appointments, training sessions, and webinars.
  • Help prepare and distribute client documentation, such as user guides and training materials.
  • Assist with processing invoices, purchase orders, and other financial documents.
  • Contribute to internal projects, such as improving processes and resources.
  • Ensure accurate and confidential handling of data, in line with GDPR and company policies.
  • Support marketing activities, such as preparing newsletters and social media content.
  • Support the team in maintaining the company website.

Where you'll work

UNIT1.08
HOLLINWOOD BUSINESS CENTRE
ALBERT STREET
OLDHAM
OL8 3QL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 Business Administration Qualification. (All learning is delivered online/ remote). 

Training Provider: LMP Education (rated 1st best UK training provider).

More training information

No classroom or college days! 20% off the job training. 

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative

About this company

Established in 2014, Pennine Education Ltd is a trusted partner to 150 schools and Academies, providing expert support and guidance in the use of the two leading Management Information Systems (MIS), SIMS and Arbor. We help schools optimise their data management processes, ensuring they have the skills and knowledge to manage pupil & staff information, reporting, Finance and compliance with Statutory Returns with confidence. We provide a customer Helpdesk, open from 8.30 - 4.30 daily, including school holidays.

After this apprenticeship

Completion of the level 3 qualification and potentially a full time role.

Ask a question

The contact for this apprenticeship is:

LET ME PLAY LIMITED

MISS CHARLIE SEAMAN

charlie.seaman@lmpeducation.org

02038364440

The reference code for this apprenticeship is VAC1000324153.

Apply now

Closes in 16 days (Monday 23 June 2025 at 11:59pm)

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