HR Support Apprenticeship

Summary

VQ Solutions are looking for a People Administrator. You will work with a team of people professionals to support and manage administrative processes across the full employee lifecycle, from recruitment and onboarding to offboarding and payroll.

Wage

£24,730 a year

Check minimum wage rates (opens in new tab)

Training course

HR support (level 3)

Hours

Monday - Friday, 09:00 - 17:00

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Process administrative tasks for the full employee lifecycle from
recruitment and onboarding, to changes to employment, offboarding and payroll
Administer all new starter paperwork and processes e.g. pre -employment checks, references and induction
Process and review changes to employee records on the HRIS
system (iTrent) including (but not limited to) contract variations,
absence, and deductions in line with monthly payroll deadlines
Work with the Group Payroll Manager to ensure that employees are paid accurately and on time using all relevant payroll systems
Provide first line support for incoming queries from colleagues across the group via the ticketing system, phone and email
Ensure all employee personnel files are set up legally and kept up to date
Provide day-to-day administration of various employee benefits e.g. healthcare, salary sacrifice and pensions benefits
Ensure the maintenance of employee records, ensuring complete accuracy and confidentiality
Assist with general copying, filing, archiving of documents as required
Provide a high level of customer service

Where you'll work

51 Hills Road
Cambridge
CB2 1NT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

VQ SOLUTIONS LTD

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

You will work towards an Level 3 HR Support Apprenticeship, delivered by VQ Solutions
You will have a dedicated VQ Mentor and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
The best part? All apprenticeship work will be completed during working hours

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Minimum C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Good time management
Ability to prioritise
Determination
Friendly professional manner.

About this company

Cambridge Education Group is a private education provider that delivers innovative academic services tailored to the needs of international students and educational institutions. Cambridge Education Group offer face to face pathway courses as well as online courses.

https://www.cambridgeeducationgroup.com/ (opens in new tab)

After this apprenticeship

This is a great opportunity to work and learn from a professional and diverse people team and obtain a solid foundation of experience in people administration with the opportunity to later progress in either HR or Payroll specialties

Ask a question

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