SEAT Customer Service Advisor Apprentice SEAT Ipswich
Group 1 Automotive
Ipswich (IP1 5NY)
Closes in 5 days (Sunday 27 July 2025)
Posted on 3 June 2025
Contents
Summary
Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair. We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday. 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.
40 hours a week
- Start date
-
Monday 28 July 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Where you'll work
1 Goddard Road East
Ipswich
IP1 5NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
About this employer
At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style and design in everything that we do. We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.
After this apprenticeship
Ask a question
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
The reference code for this apprenticeship is VAC1000324052.
Apply now
Closes in 5 days (Sunday 27 July 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.