Customer Service Apprenticeship

Summary

At Chamberlain Doors we pride ourselves on our high level of customer service. We are in daily contact with our customers, ranging from phone calls to face to face conversations. This sets Chamberlain Doors as an ideal employer to teach others these skills. This is a great opportunity for someone to start their career within customer service.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 9.00am - 5.00pm . We operate a standard working week of 40 hours less 30 minutes for lunch.

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answering and making telephone calls, taking messages
Order processing
Working with other teams
Using a variety of computer systems
Filing, photocopying, general administration duties
Email communications
Face to face communications with customers

Where you'll work

SCOT LANE
BLACKROD
BOLTON
BL6 5SG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The apprenticeship will be delivered in the workplace with no requirement to attend College.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Non judgemental
Patience

About this company

This is an excellent opportunity for someone to start their career within administration and completion of this course would mean progression into a variety of different teams within the business, depending on the strengths of the applicant.

http://www.chamberlaindoors.co.uk (opens in new tab)

After this apprenticeship

This is an excellent opportunity for someone to start their career within administration and completion of this course would mean progression into a variety of different teams within the business, depending on the strengths of the applicant.

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