Apprentice Business Administrator

Summary

The L3 BA apprenticeship is an 18-month apprenticeship in which you will be able to learn the knowledge, skills and behaviours of an experienced Business Administrator. You will be fully supported by your line manager, who will also be your mentor, as well as other colleagues who will coach and mentor you in all aspects of the job

Wage

£21,000 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, working hours TBC

40 hours a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To enter and update information on a Management Information System (MIS) relating to the Functional Skills (FS) Qualifications obtained by soldiers within the British Army
To communicate and liaise with personnel from a variety of national and international Army Education Centres via telephone and email
Analyse the FS data on timely and non-timely achievements, withdrawals and enrolments and produce quarterly reports on your findings
Provide office support, to include preparing and printing off documents for meetings, and taking minutes
To work as part of the MIS Team to manage and monitor the central email address, assigning emails to the correct employee and answering general enquiries
Download standard reports from an MIS, using Excel skills to filter, sort and display the data produced by the reports
Use the Microsoft Office package to display data in tables, charts and graphs
Update Standard Operating Procedures to meet yearly changes reflective of academic yearly changes
Create processes and guidance for the tasks within their own role to be able to coach other employees
Use Project Management Tools to undertake projects on behalf of the organisation
To carry out any other duties as requested by the Quality and Compliance Manager
Plan and manage tasks taking account of priority and urgency

Where you'll work

THE OLD BANK
HIGH STREET
NETHERAVON
SALISBURY
SP4 9PQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BASINGSTOKE ITEC LIMITED

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
Training will be delivered on site with the employer and remotely with the training provider
Some training will be delivered at the premises of Basingstoke ITEC

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Patience
Excellent written skills

Other requirements

The employer is based in Netheravon Salisbury. Please ensure you are able to commute to the office before applying.

About this company

WBL services have a contract with the British Army to support and manage the Army's Apprenticeship provision.

Company benefits

Initially this role is office based but can move to hybrid once the apprentice has proved capability and trust.

After this apprenticeship

Successful completion may enable the apprentice to complete additional apprenticeship at a higher level.

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