Business Administration Apprentice

Summary

An exciting opportunity has arisen to join a busy office team performing a range of administration duties in a local GP Surgery. Do you have the ambition and enthusiasm to join our team?

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Working hours to be structured between Monday - Friday, 8.00am and 6.00pm.

37 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the practice team.

Duties can include but are not limited to, the running of patient searches and requested data, administration of databases, following recall system processes to ensure all patients that require an invite into the practice receive this via phone call, text or letter and processing incoming hospital correspondence.

Primary Responsibilities:

Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Receive, assist and signpost patients to the correct service/healthcare professional in a courteous, efficient and effective manner.
Receive, assist and signpost visitors to the correct person/place in a courteous, efficient and effective mannner
Process incoming and outgoing mail
Initiating contact with and responding to, requests from patients, team members and external agencies
Input/process data as required within the clinical system e.g. referrals, read coding, producing letters, processing registrations etc.
Photocopy documentation as required
File and store records as required
Scanning of correspondence
Process requests for information appropriately following the correct procedures
Process requests for home visits efficiently and effectively
Process medication requests
Manage all queries (including administrative queries) as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Complete opening and closing procedures for the premises
Process incoming and outgoing mail
Initiating contact with and responding to, requests from patients, team members and external agencies
Input/process data as required within the clinical system e.g., referrals, read coding, producing letters, processing registrations etc.
Typing letters, reports and associated documentation as required
Process referrals using the electronic referral system (ERS)
Monitor and manage the worklist on the ERS
Process requests for information i.e. insurance reports, DVLA forms etc.
Produce invoices as required
Photocopy documentation as required
File and store records as required
Scanning of correspondence
Process requests for information appropriately following the correct procedures
Manage all queries (including administrative queries) as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general tasks as requested

Where you'll work

HEALTH CENTRE
HOPE STREET
CROOK
CO. DURHAM
DL15 9HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BISHOP AUCKLAND COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
The training will be on site with the employer and Bishop Auckland College as and when required for exams
There will be visits to the workplace by the assessor every 4-6 weeks

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 / A*-C / Level 2)
Maths (grade 9-4 / A*-C / Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Team working
Polite telephone manner
Effective time management
Good interpersonal skills
Able to follow policies
Ability to follow procedures
Polite and confident
Flexible and cooperative
Motivated
Forward thinker

Other requirements

Confidentiality It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Professional Conduct At North House Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform.

About this company

We here at North House Surgery pride ourselves on the holistic and caring service that we are able to provide for our local community. The doctors work in a partnership caring for over 13500 patients. We currently have 5 Partners, 2 Salaried GPs, 1 Advanced Nurse Practitioner, 3 Nurses and 3 Healthcare Assistants. We also have a dedicated team of administrative staff. We are proud to be a training practice for both GP Registrars and Medical Students from Newcastle University.

https://www.northhousesurgery.org.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship there are likely to be opportunities to progress within the surgery

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388 743164

The reference code for this apprenticeship is VAC1000323874.

Apply now

Closes in 9 days (Tuesday 17 June 2025 at 11:59pm)

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