Customer/Patient Service Apprentice

CATHEDRAL MEDICAL GROUP

CHICHESTER (PO19 1XT)

Closes in 23 days (Tuesday 1 July 2025 at 11:59pm)

Posted on 2 June 2025

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Summary

Dynamic central city practice requiring a Customer Service/Patient Apprentice. Four days in practice / one day at college.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, including one day at college.

35 hours a week

Start date

Thursday 31 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Dealing with Patients & Staff:

  • Processing patient registrations – when required
  • Observing patient confidentiality
  • Prioritising problems to ensure staff are able to maintain continuity of work
  • Responsibility for allocating unallocated tasks and to liaise with PM /BM if unsure of the correct destination  

Administration

  • Processing incoming and outgoing mail electronically
  • Scanning of documents as required
  • Workflow processing
  • Assisting opening post and distributing to relevant staff members
  • Sorting of medical records
  • Filing and retrieving records
  • Photocopying
  • Assisting with recall processes
  • Data entry
  • IT problem solving - backup to IT Lead
  • Gas meter readings as necessary
  • Organise recycling of toners & drums

Housekeeping:

  • Stocking and tidying waiting room, upstairs areas & own work area
  • Observing practice Health and Safety policies
  • Reporting issues upwards to management

Skills required:

  • Ability to follow instructions
  • Ability to handle queries efficiently with diplomacy and tact
  • Ability to be flexible and adaptable in your approach to your work
  • Ability to work under pressure in a constantly changing environment
  • Accurate and thorough approach to all tasks
  • Attention to personal detail and presentation
  • Ability to make decisions within defined procedures

Where you'll work

CAWLEY ROAD
CHICHESTER
PO19 1XT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

AGINCARE GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working

About this company

Busy Medical Practice in central Chichester

After this apprenticeship

  • Adminstration Assistant 
  • Care Navigator 
  • Workflow Administrator

Ask a question

The contact for this apprenticeship is:

CATHEDRAL MEDICAL GROUP

Heidi Raza

hraza@nhs.net

The reference code for this apprenticeship is VAC1000323795.

Apply now

Closes in 23 days (Tuesday 1 July 2025 at 11:59pm)

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