Trainee Account Manager Apprentice

FRONTLINE SALES AND MARKETING LTD

CHESTERFIELD (S41 7SL)

Closes in 30 days (Sunday 6 July 2025 at 11:59pm)

Posted on 2 June 2025

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Summary

The individual will be expected to explain, inform, and guide company owners and organisational managers as to what is available for staff development, and then promote the services to obtain trust, a build a relationship, so orders are secured and repeated for mandatory and best practice training.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

£20,000.00-£26,000.00 (Depending on experience)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9am to 5pm.

40 hours a week

Start date

Tuesday 15 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Make outbound calls to business owners and organisational managers to promote staff development and training opportunities.
  • Clearly explain available training services, including funded and commercial options, to prospective clients in a professional and informative manner.
  • Build and maintain strong client relationships through trust, clear communication, and consistent follow-up.
  • Identify client needs and match them with appropriate training solutions, supporting both mandatory and best practice development.
  • Maintain accurate records of conversations, leads, and outcomes using internal systems.
  • Work closely with a team of experienced trainers and colleagues to ensure high standards of service delivery.
  • Demonstrate a high level of professionalism, confidentiality, and ethical conduct in all interactions.
  • Continuously develop product knowledge and communication skills through in-house training and mentoring.

Where you'll work

ROYAL COURT
BASIL CLOSE
CHESTERFIELD
S41 7SL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EAST ESSEX VOCATIONAL TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Analytical skills
  • Logical
  • Team working

About this company

The company has traded for over 26 years working in Marketing and the Adult Education Sector Nationwide. There is no limit to growth, it is a lovely sector to work in and management nurture staff, while expecting staff to give their very best, so that we all succeed. The service is deemed to be the best Nationally as an outsourced company and you will work with fabulous Trainers, and training products that are the best around.

After this apprenticeship

  • Potential of a full-time position upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

EAST ESSEX VOCATIONAL TRAINING LIMITED

Aminur

aminur@eevtraining.com

The reference code for this apprenticeship is VAC1000323789.

Apply now

Closes in 30 days (Sunday 6 July 2025 at 11:59pm)

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