Apprentice IT Technician

Summary

Working in a busy city-based IT support business, we have a great opportunity to join the team as a 1st Line IT support member. Whilst undertaking an IT Solutions Technician Apprenticeship (Level 3), the successful candidate will be involved with providing high quality IT technical support to an ever-growing customer base.

Wage

£16,673 a year

Check minimum wage rates (opens in new tab)

We pay at least £1 p/h more than minimum wage, with 6 monthly salary reviews

Training course

IT solutions technician (level 3)

Hours

9.00am - 5.00pm, Monday to Friday. 1/2 hour unpaid lunch to be agreed with line manager.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A typical day in this role will include:

Managing and recording all incoming requests for support.
Analysing and resolving the request for assistance.
Performing desktop builds and installations.
Maintaining the accuracy of Client system documentation.
Carrying out scheduled day to day maintenance, e.g. back-ups.
Installing, supporting and maintaining IT hardware and software
Installing new software releases.
Carrying out system upgrades.
Resolving software related problems.
Analysing and resolving faults, from a major system crash to lost passwords.
Managing e-mail, anti-spam and virus protection.
Providing first class Technical Support for Desktop, Server and Mobile devices and applications.
Setting up user accounts, permissions and passwords.
Undertaking routine preventative work and maintaining network security.
Providing training & technical support for clients of varying levels of IT knowledge, skills and competence.
Liaising with third party suppliers, for warranty issues, parts supply etc.
Completing additional duties as assigned by management.
Selling, upselling and recommending products to customers.
Taking phone calls.

Where you'll work

Suite 1, Wensum Mount Business Centre
Low Road
Hellesdon
Norfolk
NR6 5AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GINGER NUT MEDIA LIMITED

Your training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

The training provided on this apprenticeship will correspond with your daily tasks, developing your skills and using them straight away.
On completion, you will receive an IT Solutions Technician Level 3 qualification.
All training is delivered remotely via Teams meetings, with an option for you to privately study for the course at home as well. However, the candidate will be expected to commute to our office all other days.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 5)
Maths (grade 5)

Desirable qualifications

A Level or equivalent in:

Any (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills

Other requirements

We do not have company vehicles to visit customers, and our office is located 10 minutes walk from a public bus route. Whilst not a requirement, having your own car or a commitment to obtain a driving licence is desired

About this company

VMit is an IT support business that has been running for over 17 years, with a focus on cybersecurity. We value ourselves on responsive, high quality, customer service to our clients in a range of businesses spread nationwide

http://www.vmit.co.uk (opens in new tab)

Company benefits

Dedicated mentor with weekly support meetings / Corporate private health insurance through Vitality including personal health fund and Vitality rewards / Income protection insurance

After this apprenticeship

VMit want to invest in you and your career - once your apprenticeship is finished, a full time position with continuous professional development and rapid progression is available.

Ask a question

The contact for this apprenticeship is:

VMIT LIMITED

Martha Bloomfield

martha@vmit.co.uk

01603 867103

The reference code for this apprenticeship is VAC1000323693.

Apply now

Closes in 22 days (Saturday 28 June 2025 at 11:59pm)

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