IT Support Apprentice (Infotel Solutions)
INFOTEL SOLUTIONS
Spalding (PE11 4NR)
Closes in 24 days (Monday 30 June 2025 at 11:59pm)
Posted on 2 June 2025
Contents
Summary
Estio Training have an exciting new opportunity for an IT Support Apprentice with Infotel Solutions, a leading venue booking agency based in Gosberton.
- Wage
-
£16,644 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm whilst training, moving onto a 40-hour week on a rota basis between 8.00am - 6.00pm. (over 3 rotating shifts).
40 hours a week
- Start date
-
Wednesday 16 July 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is perfect for someone with a passion for technology and a desire to build a career in IT support. As an apprentice, you will play a key role in assisting staff with technical queries and support requests, training team members on basic software applications, and setting up user accounts for network and email access. You will also be responsible for the installation and maintenance of hardware, operating systems, and software, as well as ensuring that security patches and software updates are regularly applied.
Additional duties include managing e-marketing mailshots, overseeing backup and recovery processes, maintaining IT procedures and documentation, and liaising with suppliers to obtain quotes and purchase necessary software and hardware. This hands-on role offers a fantastic opportunity to gain practical experience while receiving structured training and support from Estio Training, leading to a nationally recognised qualification in IT.
Key Responsibilities:
As an IT Apprentice your main roles and responsibilities will include:
- Assisting staff with technical queries and requests.
- Training staff to use basic Software applications.
- Setting up user accounts (network, email).
- Maintenance and installation of hardware, operating systems & software.
- Maintenance and installation of security patches and software updates.
- Maintenance of e-Marketing mailshots.
Where you'll work
DFC House, Boston Rd
Spalding
PE11 4NR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
English and Maths (grade Grade 4/5 or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Initiative
- Windows Operation Systems
- Windows Network
- Microsoft Office
- Knowledge of Databases
- Hardware Troubleshooting
- Desire to learn
- Networking skills
- Passion for technology
- Flexible and adaptable
- Ability to prioritise workload
- Curious
- Prioritise own workload
- Ability to learn quickly
Other requirements
Free parking available.
About this company
Infotel Solutions Ltd is a hotel and venue booking agency, which has been in operation since 1989. We book accommodation, conference meetings and travel for our corporate customers, with a little bit of leisure too. We have also written own websites and bespoke back-office systems, running off our own databases, containing thousands of customers and millions on hotels, venues, B&B’ s, and self-catering establishments.
Company benefits
Free parking available
After this apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Sean Hove
SeanHove@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000323670.
Apply now
Closes in 24 days (Monday 30 June 2025 at 11:59pm)
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