IT Support Apprentice

Summary

Gloucestershire Professional Services (GPS) is recruiting an IT Support Apprentice to join the Information Technology Support team based at Gloucestershire College.

Wage

£23,556.64 a year

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Training course

Information communications technician (level 3)

Hours

Monday – Thursday 08:30 – 17:00, Friday 08:30 – 16:30, (1 hour lunch break).

37 hours a week

Start date

Monday 8 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include:

Providing IT Technical Support to students and staff in the use of IT equipment including, troubleshooting hardware and software faults along with installations and maintenance.
Supporting the IT provision at our 3 campuses in Gloucestershire, we are a team of circa 13 with experience in all aspects of ICT.
You will be part of this team and contribute to supporting the College and its many staff/students, while learning new technologies and gaining valuable experience.

This is a varied and challenging role and you will be expected to provide a professional and friendly service to both internal and external customers. You will deal with customers face to face, on the telephone and through electronic enquiries.

Where you'll work

Cheltenham Campus
Princess Elizabeth Way
Cheltenham
Gloucestershire
GL51 7SJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Apprenticeship Standard Level 3. Training will be delivered both in college and in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills
Logical

About this company

Gloucestershire College is an education provider with campuses in Cheltenham, the Forest of Dean and Gloucester. We deliver a range of professional and technical training, including T Levels and full-time courses for school leavers, apprenticeships, university-level courses, and courses for adults including online, short and part-time courses, just for fun courses and JobSmart programmes for pre-employment. All of our learners benefit from tailored support and development throughout journey to higher education or employment.

https://www.gloscol.ac.uk/ (opens in new tab)

Company benefits

Holiday of 27 days per year + Bank Holidays & Christmas Closure. Discounted benefits platform & gym. Flexible working. Access to our employee assistance programme. Discounted nursery offer at My Ohana Gloucester through salary deduction.

After this apprenticeship

Potential position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000323650.

Apply now

Closes in 29 days (Monday 7 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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