Office Administration Apprentice

Summary

TrueArk Healthcare is a trusted provider of domiciliary care and assisted living services, dedicated to supporting individuals in maintaining their independence and quality of life.

Wage

£14,722.50 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 4.30pm

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

TrueArk Healthcare is looking for a highly motivated Office Administration Apprentice to support our busy and friendly team.

This is an exciting opportunity to develop essential business administration skills while contributing to the smooth running of a growing healthcare provider.

Day-to-day duties include:

Answering telephone and email enquiries professionally and promptly
Assisting with maintaining accurate staff and client records
Organising and filing documentation securely and efficiently
Updating spreadsheets and internal systems with key data
Assisting with scheduling care visits and coordinating rotas
Handling incoming and outgoing mail General office duties

As part of the administration team, you will play a key role in supporting the smooth operation of services, ensuring our frontline care staff are well-organised and our clients receive timely support.

Where you'll work

Trueark Healthcare Ltd, Room 4D, Mitre House
Ipswich
IP4 1JE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST SUFFOLK COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification
Functional skills will be studied if equivalent qualifications are not held

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
IT skills
Administrative skills
Team working
Attention to detail

Other requirements

This role will be based in an office environment. You may occasionally work under pressure, particularly during busy periods. Full training and mentoring will be provided, and you must be able to maintain confidentiality at all times due to sensitive client and staff data.

About this company

TrueArk Healthcare is an Ipswich based healthcare agency who provide staff to residential homes in and around Ipswich. TrueArk is best described as a small office environment, where the office staff are involved in contacting new and current clients in order to create work.

After this apprenticeship

To be given the opportunity to progress to a full-time Office Administrator Assistant role
Further training and development opportunities available in healthcare administration, HR support, or operational management

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