People Assistant Apprentice

Summary

The people assistant plays a key role supporting the People team and wider business to deliver our business and people objectives, and providing a customer focussed service, across all areas of the employment life-cycle.

Wage

£21,000 a year

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Training course

HR support (level 3)

Hours

Monday to Friday, 9.00am - 5.00pm, with an unpaid lunch break of one hour.

35 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide professional and confidential HR administration across the full range of HR activity; including terms and conditions of service, benefits provision, recruitment, onboarding and payroll.
Manages the people team inbox effectively, seeking support from the wider team and referring queries as needed. As the initial point of contact for employees at all stages of their employment, it is essential that this role develops and maintains positive and effective relationships with colleagues.
Maintains current and accurate information within the HRIS and shared drive and produces robust management information aligned to business needs. Maintaining data protection at all times.
Supports the timely and accurate processing of our payroll and production of relevant HR correspondence and contractual documents.
Providing admin support to the team, including arranging meetings and minute-taking;
Learns and understands our organisation and our customers/members, ensuring our people and our customers at the heart of what we do.
Understanding and following Company policies to support our people. Developing capability to advise the wider business on policy.
Supports recruitment, including; advertising vacancies, send out offer packs, confirm staff probations.
Regularly contributes across the People team as a whole, recommending improvements to systems and procedures to improve efficiency in the department.
Undertakes project work when required.

Where you'll work

66-68 East Smithfield
London
E1W 1AW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SMART TRAINING AND RECRUITMENT LIMITED

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.

More training information

In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency or hold a valid visa that meets the exceptions to this rule.

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Non judgemental

About this company

Since the Society was founded in 1841 we have championed the profession, and are internationally renowned as publishers of medicines information. Our Royal Charter gives us a unique status in pharmacy. We promote pharmacy in the media and government, lead the way in medicines information, and support pharmacists in their education and development. We have three office in London, Edinburgh and Cardiff. The RPS is facing a significant period of change, with a review on its governance and structure well advanced. The RPS is seeking to become a charity, the Royal College of Pharmacy, with a wholly owned commercial subsidiary. The people team are playing a pivotal role in this change programme and this is an exciting time to join the team. RPS supports and works in a hybrid way, which means you will be able to work from home, however, there will be an expectation for collaborative face-to-face working – on average and typically this may be something between 4-8 working days per month

http://www.rpharms.com (opens in new tab)

Company benefits

Contributory pension scheme, 33 days holiday (inc BH), Option to purchase additional annual leave, Life assurance, MediCash and Private Medical Insurance *conditions apply. Interest-free season ticket loans, enhanced maternity, paternity and adoption leave.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

They would start in the position of People Assistant which could lead to a People Advisor position in the future.

Ask a question

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