Maintenance Apprenticeship

Summary

Join Novotel Cambridge North as a Maintenance Apprentice! If you enjoy hands-on work and want to learn how things run behind the scenes, this is your chance. Support our team with repairs, safety checks, and upkeep to keep our hotel running smoothly. No two days are the same – perfect for problem-solvers who love variety.

Wage

£19,983.60 a year

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Training course

Property maintenance operative (level 2)

Hours

Monday to Saturday, 7:30am - 6.00pm, shifts.

30 hours a week

Start date

Friday 1 August 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The general repair and maintenance work, both on and off site
Ensure all maintenance activities and failures are responded to efficiently and effectively
Carry out any reasonable emergency tasks, which are requested by Line Manager/Supervisor
To undertake any other type of maintenance work in connection with functioning of the hotel premises as required by line Manager/Supervisor
Ensure safe disposal of hazardous waste products
In absence of Line Manager/Supervisor, liaise with external contractors regarding small reactive projects
Ensuring plat room is kept in good order and free from defects
Involvement in H&S daily and weekly checks
Be involved in Pro-Active Periodic Maintenance (PPM) across the property
Plumbing, Electrics and decorating skills developed
Using reporting and recording to identify options and opportunities for improvement in service quality across the hotel and support UK and Northern Europe region

Where you'll work

Novotel Hotel, 2 Cambridge Square
Milton Avenue
Cambridge
CB4 0AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Property maintenance operative (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Plan the sequence of work required to carry out routine property maintenance operations.
Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
Comply with statutory health and safety regulations and requirements.
Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
Comply with key regulatory and legislative requirements, including building regulations.
Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
Select and use technical literature and other sources of information and data to address property maintenance problems.
Record and report information, using digital and written techniques.
Inspect own work, ensuring it is delivered to the given specifications.
Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
Provide customer feedback whilst maintaining customer service.
Escalates issues beyond their level of competence and authority.
Plan the sequence of work required to carry out routine property maintenance operations.
Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
Comply with statutory health and safety regulations and requirements.
Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
Comply with key regulatory and legislative requirements, including building regulations.
Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
Select and use technical literature and other sources of information and data to address property maintenance problems.
Record and report information, using digital and written techniques.
Inspect own work, ensuring it is delivered to the given specifications.
Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
Provide customer feedback whilst maintaining customer service.
Escalates issues beyond their level of competence and authority.

Your training plan

Basic Electrical Safety & Repairs: Understanding wiring, fuse replacement, and safe use of tools.
Plumbing Fundamentals: Learning to diagnose and fix minor plumbing issues (leaks, blockages, etc.).
Basic HVAC (Heating, Ventilation & Air Conditioning): Intro to how hotel HVAC systems work and basic maintenance routines.
Painting & Decorating Skills: Techniques for touch-ups, wall repair, and maintaining aesthetic standards.
Preventative Maintenance Planning (PPM): Understanding scheduling and execution of regular maintenance checks.
Manual Handling & Safe Use of Tools: How to lift safely, use ladders and operate hand/power tools.
Guest Interaction & Professional Conduct: How to communicate with guests respectfully during maintenance tasks.
Department Collaboration: Cross-training on how to work effectively with Housekeeping, Front Office, and Kitchen teams
Sustainable Building Practices: How to spot and report waste, conserve energy, and promote eco-conscious facility use.

Requirements

Essential qualifications

GCSE in:

English (grade 3/D)
Maths (grade 3/D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Logical
Team working
Creative
Initiative
Patience

Other requirements

Applicants should be aware that working in hotel maintenance involves a variety of physical tasks and problem-solving responsibilities. You may be required to respond to issues quickly and work across different areas of the hotel, including guest rooms, kitchens, and public spaces. This role suits someone who enjoys hands-on work, is willing to learn, and can stay calm under pressure. A good eye for detail, a safety-first mind-set, and a positive attitude will help you make the most of this opportunity.

About this company

Novotel Cambridge North is a stylish and contemporary hotel located near the Cambridge North train station, offering excellent access to the city and surrounding areas. The hotel forms part of the globally recognized Accor group, a leading hospitality company with a strong presence in over 110 countries and a commitment to innovation, sustainability, and people development. As part of Accor, Novotel benefits from world-class hospitality standards, training programs, and a culture that values diversity, inclusion, and career progression. Working here means joining a global community with opportunities to grow and learn. The hotel is owed by Essendi, a reputable owner and operator company known for its focus on quality, guest satisfaction, and team development. Together, Accor and Essendi strive to create a supportive and inspiring workplace where team members are encouraged to deliver great service and achieve their full potential.

Company benefits

A Bienvenue Card – offering a special staff rate at our hotels Free Gym Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels

After this apprenticeship

Upon successful completion of the Level 2 apprenticeship, apprentices will have gained valuable skills and experience that can support further progression. This may include opportunities to apply for a Level 3 apprenticeship in a related field, pursue further training or qualifications, or explore entry-level roles within the industry. Continued learning and development will be encouraged to support long-term career growth.

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