Tenancy Management Apprenticeship

Summary

This is a fantastic opportunity to gain broad, hands-on experience across a dynamic, supportive, and forward-thinking housing service, with the chance to rotate through all teams within Tenant Relationships.

Wage

£19,293 a year

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Salaries are increased by an annual pay award

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am- 5pm

37 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To undertake a development programme leading to a National Vocational Qualification in Business Administration Level 3 as part of an apprenticeship and to actively participate in their own development plan agreed with their line manager and NVQ assessor
Provide an efficient and effective Business Support service to the Housing services Team
Take ownership of enquiries, and to communicate effectively with customers, colleagues and internal/external personnel
To support team administrative activities
To ensure accurate record keeping using IT systems
To follow instructions and procedures within the Housing Service
To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team members, colleagues and other persons
Recognising the importance and benefits of effective team working
Work alongside experienced Business Support, Housing professionals whilst learning all aspects of the Business Administration
To become part of an efficient housing team, and to provide business support
In line with ‘best practice’ ensuring compliance to relevant policies
To gain an understanding of all aspects of the housing service
To maintain confidentiality and discretion
This role will be varied and fast paced; you will interact with many people on a daily basis

This apprenticeship will be based at the Council HQ at Ebley Mill, Stroud but it may involve travelling to visit tenants in their homes or at local community hubs.

Where you'll work

Ebley Mill
Ebley Wharf
Stroud
Gloucestershire
GL5 4UB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CIRENCESTER COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade C / 4 or Above)
Maths (grade C / 4 or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

You will be joining a local government organisation which supports the local community and serves the Stroud District.

About this company

Welcome from our Chief Executive Thank you for your interest in working for Stroud District Council. It’s a great place to work. We are a friendly, welcoming team, passionate about the work that we do to make a positive difference for the communities we serve. We place our communities at the heart of everything we do, and work to continuously improve the services we provide for our residents, tenants and businesses. We care about each other too, and are known for our positive approach to flexible working, our family-friendly policies, and our commitment to the health and wellbeing of our staff and to equality, diversity and inclusion. To find out more please look at the Jobs & Careers pages on the website.

https://www.stroud.gov.uk/jobs-and-careers/ (opens in new tab)

Company benefits

23 days holiday plus bank holidays and Christmas Shut down. 2 paid wellbeing days. Discounted gym membership at Active Lifestyles. Excellent wellbeing service. Very competitive pension.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We will support the apprentice to gain employment within the council, this maybe in the field of the apprenticeship or in another service area
We will also support the apprentice to seek employment outside of the council if they wish on completion of their apprenticeship
100% of the 2023 cohort of our current apprentices wish to remain at SDC and the majority have secured permanent roles

Ask a question

The contact for this apprenticeship is:

Stroud District Council

Kate Tingle

apprenticeships@cirencester.ac.uk

01285626259

The reference code for this apprenticeship is VAC1000323474.

Apply now

Closes in 24 days (Sunday 29 June 2025 at 11:59pm)

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