ICT Apprentice Level 3

Summary

This is a unique opportunity to join Stroud District Council's skilled ICT team to provide efficient and effective support via the ICT Service Desk. SDC is great place to work. They are a friendly, welcoming organisation, passionate about the work that they do to make a positive difference for the communities they serve.

Wage

£19,293 a year

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Salaries are increased by an annual pay award

Training course

Information communications technician (level 3)

Hours

Monday to Friday - 09:00 - 17:00.

37 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To undertake a development programme leading to an ICT Support Technician Qualification in information Communication Technology and to actively participate in their own development plan agreed with their line manager and assessor.
Work alongside experienced ICT Service Desk Analyst whilst learning all aspects of the role.
Assist in general administration and support to the ICT – Service Desk Team
Assist with hardware and software installations.
Deal with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and internal/external personnel.
To ensure accurate record keeping using IT systems.
To follow instructions and procedures within the ICT Service.
To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons.
Recognising the importance and benefits of effective team working.
To work in line with ‘best practice’ ensuring compliance to relevant policies.
To maintain confidentiality and discretion.

Where you'll work

Ebley Mill
Ebley Wharf
Stroud
Gloucestershire
GL5 4UB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CIRENCESTER COLLEGE

Your training course

Information communications technician (level 3)

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What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade C / 4 or Above)
Maths (grade C / 4 or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

You will be joining a local government organisation which supports the local community and serves the Stroud District. You are required to promote the Council’s overall commitment to equality of opportunity/Diversity and work within the requirements of the Council’s Equality Scheme.

About this company

Welcome from our Chief Executive Thank you for your interest in working for Stroud District Council. It’s a great place to work. We are a friendly, welcoming team, passionate about the work that we do to make a positive difference for the communities we serve. We place our communities at the heart of everything we do, and work to continuously improve the services we provide for our residents, tenants and businesses. We care about each other too, and are known for our positive approach to flexible working, our family-friendly policies, and our commitment to the health and wellbeing of our staff and to equality, diversity and inclusion. To find out more please look at the Jobs & Careers pages on the website.

https://www.stroud.gov.uk/jobs-and-careers/ (opens in new tab)

Company benefits

23 days holiday plus bank holidays and Christmas Shut down. 2 paid wellbeing days. Discounted gym membership at Active Lifestyles. Excellent wellbeing service. Very competitive pension.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

SDC will support the apprentice to gain employment within the council, this maybe in the field of the apprenticeship or in another service area. They will also support the apprentice to seek employment outside of the council if they wish on completion of their apprenticeship. 100% of the 2023 cohort of our current apprentices wish to remain at SDC and the majority have secured permanent roles.

Ask a question

The contact for this apprenticeship is:

Stroud District Council

Kate Tingle

apprenticeships@cirencester.ac.uk

The reference code for this apprenticeship is VAC1000323472.

Apply now

Closes in 24 days (Sunday 29 June 2025 at 11:59pm)

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