Contracts Assistant (Property Care) Apprenticeship
Stroud District Council
Dursley, Gloucestershire
Closes in 14 days (Sunday 29 June 2025 at 11:59pm)
Posted on 30 May 2025
Contents
Summary
A great opportunity to join the Property Care team. SDC owns and manages over 5000 homes across Stroud District, and our Team manages the repairs required to these properties. Your role will be varied as you will provide admin and telephone support to the Property Care Team who take repair requests from our customers.
- Wage
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£19,293 a year
Check minimum wage rates (opens in new tab)
Salaries are increased by an annual pay award
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9am - 5pm.
37 hours a week
- Start date
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Monday 8 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To undertake a development programme leading to a National Vocational Qualification in Business Administration Level 3 as part of an apprenticeship and to actively participate in their own development plan agreed with their line manager and NVQ assessor
- Provide an efficient and effective Business Support service to the Property Care Team
- Take ownership of enquiries, and communicate effectively with customers, colleagues and internal/external personnel
- To support team administrative activities
- To ensure accurate record-keeping using IT systems
- To follow instructions and procedures within property care
- To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team members, colleagues and other persons
- Recognising the importance and benefits of effective teamwork.
- Work alongside experienced Business Support, Housing professionals whilst learning all aspects of Business Administration
- To become part of an efficient housing team, and to provide business support in line with ‘best practice’, ensuring compliance with relevant policies
- To gain an understanding of all aspects of the housing service and property care
- To maintain confidentiality and discretion
Where you'll work
This apprenticeship is available in these locations:
- Unit 7A, Littlecombe Business Park, Lister Road, Dursley, GL11 4BA
- Ebley Mill, Ebley Wharf, Stroud, Gloucestershire, GL5 4UB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CIRENCESTER COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Requirements
Desirable qualifications
GCSE in:
- English (grade C / 4 or Above)
- Maths (grade C / 4 or Above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
You will be joining a local government organisation which supports the local community and serves the Stroud District.
About this company
Welcome from our Chief Executive Thank you for your interest in working for Stroud District Council. It’s a great place to work. We are a friendly, welcoming team, passionate about the work that we do to make a positive difference for the communities we serve. We place our communities at the heart of everything we do, and work to continuously improve the services we provide for our residents, tenants and businesses. We care about each other too, and are known for our positive approach to flexible working, our family-friendly policies, and our commitment to the health and wellbeing of our staff and to equality, diversity and inclusion. To find out more please look at the Jobs & Careers pages on the website.
https://www.stroud.gov.uk/jobs-and-careers/ (opens in new tab)
Company benefits
23 days holiday plus bank holidays and Christmas shutdown. 2 paid wellbeing days. Reduced gym membership at Active Lifestyles. Excellent well-being service. Very competitive pension.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
We will support the apprentice to gain employment within the council, this maybe in the field of the apprenticeship or in another service area. We will also support the apprentice to seek employment outside of the council if they wish on completion of their apprenticeship. 100% of the 2023 cohort of our current apprentices wish to remain at SDC and the majority have secured permanent roles.
Ask a question
The contact for this apprenticeship is:
Stroud District Council
Kate Tingle
apprenticeships@cirencester.ac.uk
01285626259
The reference code for this apprenticeship is VAC1000323471.
Apply now
Closes in 14 days (Sunday 29 June 2025 at 11:59pm)
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