IT Apprentice (Hafele UK)
HAFELE U.K. LIMITED
Warwickshire (CV21 1RD)
Closes in 21 days (Friday 27 June 2025 at 11:59pm)
Posted on 2 June 2025
Contents
Summary
The IT Support Specialist provides timely and effective technical support to users by diagnosing and resolving hardware and software issues, maintaining system performance, and ensuring high levels of user satisfaction through excellent customer service and adherence to service level agreements.
- Wage
-
£20,150 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, between 8:45am to 5:30pm.
38 hours 45 minutes a week
- Start date
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Monday 7 July 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance.
- Respond promptly to incidents, manage ticket queues, and follow up to ensure issues are resolved according to SLAs, minimizing impact on business operations.
- Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction.
- Maintain detailed documentation of support activities and changes and generate reports support metrics.
- Work closely with other IT team members, departments, and vendors to coordinate support efforts, share knowledge, and implement improvements.
- Stay current with emerging technologies, industry trends, and best practices, continuously seeking opportunities to enhance technical skills and improve support processes.
- Responsible IT procurement tailored to local needs, managing and executing the IT purchasing function at the local level to ensure efficient acquisition and delivery of technology solutions that align with specific regional standards and business objectives.
Where you'll work
Swift Valley Industrial Estate
Rugby
Warwickshire
CV21 1RD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
- Reliability
- Inquisitive
- Trustworthy
- Determined and resilient
- Self motivated
- Strong technical skills
- Innovative and enthusiastic
- Positive and proactive
- Customer service skills
Other requirements
• Annual Bonus: Up to 3% salary paid annually • 4% employer contributory pension when you pay in 5% • Healthcare – Westfield Health CrashPlan scheme, access to money back on dental, optical, consultation, therapy treatments and wellbeing treatments, hospital treatment insurance, Employee Assistance Programme and Life Insurance • Discounts - Huge range of shopping and activity discounts available through Westfield Rewards • Free Parking
About this company
Häfele is an internationally trusted name with a Global IT team, supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.
After this apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Jordan Whitworth
JordanWhitwroth@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000323410.
Apply now
Closes in 21 days (Friday 27 June 2025 at 11:59pm)
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