IT Apprentice (3Gi Technology)
3GI TECHNOLOGY LIMITED
BRENTWOOD (CM15 8QF)
Closes in 5 days (Friday 25 July 2025 at 11:59pm)
Posted on 30 May 2025
Contents
Summary
We are looking for a hardworking, organised individual who is flexible and willing to learn. If you already possess a personal interest in IT / Technology, alongside a passion for learning and self-improvement then this may be the ideal position for you!
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday.
Shifts to be confirmed.
40 hours a week
- Start date
-
Monday 11 August 2025
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Where you'll work
WHITEGATE BUSINESS CENTRE
ALEXANDER LANE
SHENFIELD
BRENTWOOD
CM15 8QF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintain system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
About this employer
3Gi Technology is split into 3 core areas: In the main 3Gi Technology Services business, we provide C-level support for technology strategy combined with traditional MSP roles and have a fully managed Security Operation that manages cyber security defence for our clients. We work with a wide range of clients across various sectors, so the diversity and pace of change is high. This is a fantastic opportunity to gain exposure to a Technology Service Provider (TSP) at the cutting edge of technology. In the AI space, CloudCombinator are an Advanced Tier AWS partner business, that specialises in building AI solutions for technology companies using the latest building blocks of AI solutions delivered by AWS. This is a fast growth area for AI Engineers and AWS Solution Architects and is looking to grow. In the dedicated Cyber Security sector, RoboShadow is a cyber security management SaaS solution that is deployed and trusted by over 250,000 global users. This is a software company at the heart and has provided a great career path for some of the most talented engineers.
After this apprenticeship
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Jordan Whitworth
JordanWhitwroth@bpp.com
0113 3500 333
The reference code for this apprenticeship is VAC1000323400.
Apply now
Closes in 5 days (Friday 25 July 2025 at 11:59pm)
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