IT Apprentice

Summary

The successful candidate will be presented with a variety of challenges in a constantly changing environment, shouldering considerable responsibility to ensure the company’s IT systems are running in an efficient manner. You will support the IT Operations Manager in the day-to-day running and development of the company’s IT infrastructure.

Wage

£14,526.20 a year

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Annual Wage will be National Minimum Wage for your age.

Training course

Information communications technician (level 3)

Hours

Monday - Thursday, 08:30 - 16:45 and Friday, 08:30 - 16:15

37 hours a week

Start date

Monday 8 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include:

Primarily providing IT support for office/remote employees for computers, printers, emails, and various applications
Diagnosing, resolving, and documenting problems, liaising with end users and vendors as required
Maintaining and reviewing department asset register, documentation, FAQs, procedures, and policies
Assisting with employee onboarding and offboarding including provisioning of user hardware and accounts

You will be comfortable working within a fast-paced and forever changing environment, operating across multiple projects simultaneously.

Where you'll work

170 Bristol Road
Gloucester
Gloucestershire
GL1 5TT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Apprenticeship Standard Level 3
Training will be delivered both in College and in the workplace

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Initiative

About this company

Since 1937 Permali has been a sector leader in the manufacture, design, and qualification of composite and PU material solutions for the defence, aerospace, health, rail, automotive, and many other engineering sectors that require compliance with complex regulatory frameworks. Products we make include a vast range of bespoke FRP composite panels, components, and systems, based on a wide variety of resins, fibres, cores, and adhesives. Permali’s product range is extended further with the inclusion of our Tuftane® products, a range of aromatic thermoplastic polyurethane (TPU) elastic films. Permali operates internationally from a large 10,500 m2 manufacturing facility based in Gloucester, UK.

https://www.permali.co.uk/ (opens in new tab)

Company benefits

26 Days Holiday Employee Discount Hub Employee Assistance Program Life Assurance Uniform is provided but not essential to wear

After this apprenticeship

Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000323388.

Apply now

Closes in 12 days (Tuesday 17 June 2025 at 11:59pm)

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