Supply Chain Apprentice

Summary

Henkel Consumer Brands hold leading market positions worldwide and its Brand name product business is continuously developing. Operating within both Retail and Professional Industries our Brands and products are used by widely every day. You will embark on 3 functions in rotation: Customer Excellence, Logistics and Demand Planning.

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Training course

Supply chain leadership professional (integrated degree) (level 6)

Hours

Monday - Friday, 9.00am - 5.00pm, with a study day at University.

37 hours a week

Start date

Tuesday 2 September 2025

Duration

4 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you´ll do Customer Excellence:

Customer complaints & claims management:

Customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre)
Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc)
Help drive improvements in the team’s performance
Accurate allocation of error reason codes
Using analysis and insight, highlight key trends and possible improvements
Work within company practice/guidelines and compliance
Integration within a collaborative team with passion & experience
Opportunity to work independently, while provided with the necessary team support

Logistics:

SAP support for Logistics Operational Fundamentals (Rework , Purchase orders etc)
Electronic Data Interface (EDI) management
Monitoring/Reporting on Key Supply Chain Metrics

SKP Professional :

Returns Management / Urgent shipment coordination

Demand Planning:

Support in Demand reviews – PowerBI/MS office
Out of stock report managements
Supporting Project Implementation Manager in all the steps of project
Managing product lifecycle in the SAP

Where you'll work

Henkel Limited Wood Lane End
Hemel Hempstead
HP2 4RQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CRANFIELD UNIVERSITY

Your training course

Supply chain leadership professional (integrated degree) (level 6)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Determine benefits of insourcing, offshoring or outsourcing
Gather, analyse, interpret and use data from across the supply chain to propose and make effective decisions
Source and plan optimal transport solutions
Actively integrate and use data across enterprise lines
Develop differentiated supply chain strategies aligned to relevant business unit or function to achieve long-term sustainable growth
Use end customer insight to design and evaluate end-to-end supply chain networks
Use current market and product information to influence and challenge supply chain network design
Leverage, and capitalise on, supply chain assets to deliver financial targets
Drive cost efficiencies and service level improvements through the distribution network
Practise in a sustainable and ethical way all sourcing and buying decisions
Control information and material flow on-time and in-full
Apply relevant inventory control techniques and tools
Articulate ways to minimise costs and deploy Lean principles while optimising service
Introduce strategies for managing inventory optimisation and rationalisation across the extended supply chain
Implement change in the supply chain in response to changes in production, scheduling and demand
Collaborate with manufacturing functions to meet criteria of quality, time and continuity
Manage distribution and logistics networks, inbound and outbound
Evolve alternative supply chains to ensure resilience and continuity of supply
Design activities for receiving, put-away, storage, replenish, order-picking and dispatch
Identify next-generation software and manage potentially disruptive technologies
Match innovation in IT with business needs including global sourcing and the international trade context
Meet the challenge of technology selection, development, implementation and application
Give guidance on meeting environmental and legal requirements and maintain a high regard for risk identification and reduction, and safety management
Articulate business purpose and values and establish key accountabilities for contract formation and negotiation
Introduce innovative distribution, delivery and return methods while managing risk
Implement the 7 "R's" of sustainability: remove, reduce, reuse, renew, recycle, revenue and read
Maintain the competitiveness of the supply chain
Agree, communicate, collaborate and coordinate supply chain and network imperatives with finance, HR, IT, sales and marketing functions and with key partners
Initiate value-adding strategic and operational processes through effective project and task management

Your training plan

Supply Chain Leadership Professional (integrated degree)
Level 6 (Degree with honours) Apprenticeship Standard
One study day at university per week

Requirements

Essential qualifications

Other in:

Any Relevant Subject (grade A levels (BBB) or BTEC DMM)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

About this company

Henkel is a manufacturing and FMCG organisation that operates worldwide with leading innovations, brands and technologies in three business areas: Adhesive Technologies, Beauty Care and Laundry & Home Care. A few of our brands are Pritt, Loctite, Sellotape, Got2B and Bloos.

After this apprenticeship

After completion of the apprenticeship, the apprentince may progress to roles in supply chain

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