Apprentice Business Administrator

Summary

You will be supporting the Office Manager in the day to day running of the office and customer liaison, working with the team to implement new company strategies, develop new company processes and systems to streamline every aspect of the business, making the customer experience even better.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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28 days Annual Leave which includes Bank Holidays

Training course

Business administrator (level 3)

Hours

Monday to Friday 08:00 - 16:30, including ½ hour unpaid lunch

40 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answering phone calls and emails
Database management
Production and delivery management
Producing templated files quotes, RAMs and warranties
Producing reports for leads and conversion rates and KPis
Day-to-day running of the office and onsite teams
Health and Safety compliance updates and staff training
Setting up job files
Compiling checklists for all tasks within the business
Follow up enquiries and quotes
Developing systems and training programs for each role
Ordering materials and plant for sites
Diary management for the tradesman teams and director
Fleet management- fuel cards-MOT-servicing and repairs
Implementing and training the team on new systems
HR recruitment of tradespeople and screening applicants
Marketing calls to potential engineers, architects and clients

Where you'll work

THE STABLES
WOODBURY LANE
NORTON
WORCESTER
WR5 2PT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.

More training information

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/ 4-9)
Maths (grade A*-C/ 4-9)

Desirable qualifications

Other in:

IT (grade A*-C/ 4-9/ Pass-Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Problem solving skills
Number skills
Team working
Initiative
Literacy
Interpersonal
Task oriented
Customer focused
Positive attitude
Self-motivated
Reliable
Good timekeeping
Forward planning

Other requirements

We are in a Rural location which needs to be taken into consideration. There is plenty of onsite parking.

About this company

• A well-established Successful Business • Company Founded in 2011 • Has a Growing Reputation in Structural Repairs, Insurance Building Repairs and Restoration Management • Reputation Built on Confidence and Trust Within the Construction Industry

http://www.allbritainconstruction.co.uk (opens in new tab)

After this apprenticeship

There is career development with our company as we look to promote from within.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Emily Jackson

emily.jackson@hwgta.org

01905330732

The reference code for this apprenticeship is VAC1000323286.

Apply now

Closes in 26 days (Thursday 26 June 2025 at 11:59pm)

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